West of Scotland Housing Association Glasgow
Welfare Rights Officer (14 hours per week, Fixed Term until June 2028)
Salary: EVH Grade 7 £42,707 - £46,895 per annum pro rata
Location: Glasgow
Hours: 14 per week – days and hours to be discussed
Closing Date: 15 Jun 2026 23:55
About the Organization
West of Scotland Housing Association (WSHA) in partnership with Rutherglen & Cambuslang Housing Association provides housing for tenants and owners, with over 60 years of history and more than 4,500 homes across the West of Scotland. Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
About the Role
Reporting to the Income Max Team Leader, the Welfare Rights Officer will play a key role in ensuring tenants receive an excellent service that maximises benefit and income for tenants/owners of Rutherglen & Cambuslang HA. The role aligns with our core values.
Key Responsibilities
* Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking accuracy of claims.
* Carry out benefit checks and provide entitlement advice through home visits, appointments and telephone enquiries, using a range of communication methods to establish and maintain contact with tenants.
* Effectively liaise with external agencies, e.g., Social Work Department, Housing Benefit Offices, DWP, etc.
* Support Housing Officers in identifying gaps in benefit income.
* Provide basic debt and budgeting advice to tenants/owners.
* Meet demanding deadlines and manage a varied workload.
About You
* Excellent interpersonal skills and a customer‑centered approach, diplomacy, negotiation, and ability to build rapport with tenants and internal and external customers.
* Excellent written and numeracy skills, able to make clear concise notes and calculate income‑management figures.
* Strong communication skills across phone, email and digital channels.
* Experience using Microsoft Teams, SharePoint, Outlook and Excel.
* Ability to manage multiple tasks in a fast‑paced environment.
* Experience working as part of a team.
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
Job Description / Person Specification
This position is a fixed‑term, part‑time role supporting the Welfare Rights Officer responsibilities outlined above.
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