Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Nottingham Customer Service Centre is responsible for order taking, delivery management and building strong collaborative supply chain relationships with our customers including grocery retailers, wholesalers, retails outlets and brewers in Great Britain. Leading the site teams from front office order capture through to delivery execution. Ensuring targets are achieved, identify opportunities for service improvements across E2E and improve process to continually improve with a focus on operational excellence. Key Responsibilities: Operational Excellence within Customer Service: Being accountable for a variety of business metrics including safety, cost, and service with an expectation for delivering a year on year improvement in all of these areas and more. Prioritising operational needs for customer delivery across the network. Ensure customer expectations are met on time and in full, by inspiring your team to follow operational processes, maintain system accuracy and coaching in developmental areas of your reports. Effective implementation of customer segmentation to prioritise service choices. Drive E2E continuous improvement based on identified service opportunities and ensure approach across the functions – order capture, transport and site. Develop and perform the suitable approach to receive continuous and meaningful customer feedback on CCEPs Service performance and identify opportunities (Voice of the Customer Approach) Enable cross functional coordination across different departments Develop and coach a team to maximise individual and team performance, lead and support recruitment (as required), and drive succession plans for the team. Embrace change and drive operational excellence through delivery of key projects and operational changes ensuring readiness for the new SAP HANA process. Building relationships with key stakeholders from around the business and sharing of best practice between CCEP operational sites. Skills/Experience: Logistics / Customer Service / Commercial Digital Skills and Automation Process Excellence and Continual Improvement Supply Chain Operations Team leadership Operational Excellence We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.