Spa Manager, Malmaison
Rate of Pay / Hours
Contract
Location
Spa Manager required for our popular Spa
Relax and enjoy providing a Zen experience for every guest.
You will be required to maintain and develop client relationships and deliver levels of service that consistently exceed guest expectations. As a Spa Manager, you will be passionate about delivering treatments and excellent hospitality. You should be eager to learn about ESPA products and gain experience in a high-end Spa environment.
Main duties will include:
* Overseeing the delivery of ESPA treatments to a high standard
* Maintaining spa standards by supervising staff
* Welcoming clients professionally for their treatments
* Managing bookings and handling phone inquiries via the spa computer system
* Achieving retail targets
* Building and maintaining a regular client base
* Ensuring cleanliness and tidiness of treatment rooms and spa areas
Knowledge, experience, and skills required:
* NVQ Level 3 Beauty Therapy qualification or equivalent
* Excellent interpersonal skills
* Professional personal appearance
* Computer literacy
* Self-motivated and proactive
* Team player
* Own transport is essential
Interested? Click Apply Now
In addition to competitive pay, we offer:
* Heavily discounted staff rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night
* 50% discount on friends and family room rates
* 35% off dining in our brasseries and bistros
* Fully funded apprenticeship programs to support your career development
* High street discounts on shops, experiences, holidays, and more
* Cycle to work scheme – save up to 40% on bikes
* Healthcare Cash Plans – dental, optical, and medical cover from £5/month
* Referral schemes paying up to £1500 for successful hires
* Smart uniform that looks professional
* Wellness and National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more
* Access to Wagestream for instant pay and financial management tools
* Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast
* Support for The Brain Charity, helping those with neurological conditions
* Employee Assistance Programme offering free 24/7 confidential advice
Post-probation benefits include:
* Private medical healthcare
* Bonus plan based on KPIs
* Critical illness cover
* Life assurance
Our Sustainability Goals:
* 100% renewable electricity, mainly from wind farms
* Recycling at least 70% of waste
* Chemical-free cleaning systems in place
* Volunteer days for sustainable charities
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers and welcome applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.
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