Senior Service Manager – Criminal Justice Services
📍 Location: Hammersmith (with travel across London)
💷 Salary: £40,000 – £50,000 per annum (depending on experience)
🕒 Hours: 35 hours per week (hybrid working – up to 2 days from home)
💼 Lead and Transform Services for Women in the Criminal Justice System
Are you an experienced, purpose-driven senior leader with a passion for women's justice and gender-responsive services? Do you want to lead strategic criminal justice programmes that support women to break the cycle of offending, reduce reoffending, and rebuild their lives?
Our client, a pioneering feminist organisation supporting women impacted by the criminal justice system and gender-based violence, is seeking a Senior Service Manager – Criminal Justice Services to lead a complex portfolio of frontline projects across multiple boroughs in London.
This role is pivotal in shaping trauma-informed, community-based services that empower women to thrive and recover. You’ll lead service design, delivery and innovation — while managing a team of experienced managers, practitioners and frontline staff.
🔍 Key Responsibilities
As Senior Service Manager, your work will span four core areas: strategic leadership, service delivery, quality assurance, and stakeholder engagement.
🚀 Strategic Service Leadership
* Develop, lead, and grow specialist services for women involved in the criminal justice system, including court-based interventions, resettlement support, keyworking, and community-based rehabilitation programmes.
* Work closely with the Head of Criminal Justice Services and Director of Services to implement organisational strategy, business planning and service expansion.
* Identify service gaps and opportunities for innovation based on evidence, service-user feedback, and best practice.
👥 Team and Performance Management
* Line-manage first-tier managers and oversee a wider team of support workers, keyworkers, and caseworkers across multiple sites.
* Ensure staff are supported, trained, and supervised to provide high-quality, trauma-informed care to women with complex needs (e.g. housing, mental health, substance misuse, offending).
* Lead recruitment, development, and retention initiatives to build a diverse, motivated team.
📊 Quality Assurance & Compliance
* Monitor service performance and contract delivery against KPIs, funding requirements, and regulatory standards.
* Embed a culture of continuous improvement, safeguarding, and risk management across all service areas.
* Work with data and insight teams to evaluate impact and outcomes, feeding this into funding reports and service design.
🤝 Partnerships & Stakeholder Relations
* Develop and maintain strong, strategic relationships with commissioners, funders, local authorities, probation services, police, prisons, and third-sector partners.
* Represent the organisation at strategic forums, operational meetings, and public speaking engagements.
* Lead contract management, bid development, tender submissions, and funding negotiations.
✅ What You’ll Bring
To succeed in this role, you’ll be an inspirational and resilient leader with:
* Substantial experience managing services for women in the criminal justice or violence against women and girls (VAWG) sectors.
* A track record of leading teams, achieving KPIs, and delivering complex, multi-site services.
* Deep knowledge of the criminal justice system, safeguarding standards, and trauma-informed practice.
* Strong organisational, budget management and reporting skills.
* Excellent communication, influencing, and stakeholder engagement skills.
* A commitment to feminist values and social justice, with the ability to drive equality, diversity and inclusion across teams and services.
🎁 What We Offer
Working with our client, you'll be part of a passionate, values-led organisation that centres women’s voices and delivers life-changing support. Benefits include:
* 💼 35-hour working week
* 🌴 30 days’ annual leave + public holidays + extra days off (e.g. International Women’s Day, religious observance)
* 🛍️ Perkbox employee rewards platform (retail, travel, food discounts)
* 🤰 Enhanced maternity/adoption leave
* 💻 Hybrid working options (up to 2 days from home)
* 💬 Clinical supervision for frontline and first-line managers
* 🎓 Learning & development pathways
* 💸 Pension scheme
* 🧠 Employee Assistance Programme
* 👀 Eye care scheme
* 🎉 Organisation-wide away days
* 🧑🤝🧑 Inclusive and collaborative team culture
* 🧾 Refer-a-Friend Scheme (£250)
📢 Apply Now –
If you are passionate about leading innovative criminal justice services for women, and you thrive in a dynamic and mission-driven environment, we want to hear from you.
📝 To apply, please submit: An up-to-date CV or contact Oliver Jefferson on oliver.jefferson@servicecare.org.uk