Job Overview
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and will be automatically rejected at the short‑listing stage. Please be aware of this when submitting your application.
An exciting opportunity has arisen for a proactive and highly skilled part‑time, 30‑hour a week Band 3 Support Secretary to join our dedicated Head & Neck Secretariat team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries, providing high‑level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription, organising and prioritising a varied workload in a fast‑paced environment, and communicating effectively with multidisciplinary teams across all levels while upholding the highest standards of accuracy, confidentiality and professionalism.
Main Duties of the Job
* Using Microsoft Office applications to produce clinical correspondence with audio transcription, including communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
* Respond to telephone calls from anxious and distressed patients, resolving problems when possible in a professional and competent manner.
* Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
* Promote the implementation and adherence of agreed policies, procedures and protocols, and ensure the smooth running of the office/team, assessing priorities and initiating preparatory action.
* Open and deal with incoming correspondence as appropriate, photocopying, performing general office duties and using the PAS (Patient Administration System) when necessary.
* Book in and book out notes to other departments using the in‑house Patient Document Tracking (PDT) system.
* File results, letters and various other documentation in medical notes.
Working for Your Organisation
Our vision, "To provide excellent care for the communities we serve," is not just a statement; it is a promise we live by every day. Guided by our core values—Partnering, Ambitious, Caring, and Trusted— we are determined to make a real difference in the lives of those who matter most: our patients and their families. If you are ready to be part of a team dedicated to continuous improvement, join us and let’s make a difference together!
#J-18808-Ljbffr