Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
VP, Program Governance and Supplier Management
Overview
Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programs, combining innovation with operational excellence.
Role Purpose
This role ensures alignment with Mastercard’s broader objectives while driving efficiency, risk mitigation, and continuous improvement across MPMS. This role reports to the SVP MPMS and contributes to the strategic objectives of the Program.
Key Responsibilities
* Lead cross-functional teams to deliver robust governance frameworks, supplier oversight, and data operations aligned with MPMS’s strategic goals.
* Manage MPMS governance forums including Monthly Management Meeting, Product Council, DRC, and Change Board to ensure effective decision-making and product delivery.
* Oversee global supplier relationships, ensuring performance, cost-effectiveness, and compliance with Mastercard’s Supplier Management Framework.
* Drive the development and execution of annual strategic plans across governance, vendor management, and data operations.
* Collaborate with Product, Finance, Compliance, Legal, Engineering, and Sourcing teams to deliver integrated solutions and support program growth.
* Enhance risk and control maturity across function, ensuring documentation and frameworks remain current and effective.
* Design and implement functional solutions to meet business objectives, including testing and deployment.
* Facilitate AI and Data Design thinking engagements/workshops that produce AI and Data Strategy frameworks and recommendations.
* Work with the Global Business units to support data and AI design methodology and requirements for new products and services.
* Help enable product teams by supporting the AI Intake process, documenting data briefs, data flows, and data material as required by the product management process.
* Become an expert to the rest of the organization on Mastercard data and AI capabilities and assets to enable the business to leverage those capabilities and assets to the extent practical and allowed under relevant laws and licenses.
* Demonstrate a forward-thinking mindset, bringing creativity and innovation to how data and AI are leveraged to solve problems, unlock value, and drive impact.
* Ability to communicate to internal and external stakeholders regarding the value of data and AI; strong written and oral communication skills; ability to present detailed concepts in a clear and concise manner.
* Coach and develop high-performing teams, fostering a culture of accountability, innovation, and excellence.
Essential Experience and Skills
* Proven leadership in stakeholder engagement and supplier management across complex, regulated environments.
* Demonstrated success in designing and assuring governance programmes and frameworks.
* Deep understanding of prepaid processing systems and associated compliance requirements.
* Strong analytical, problem‑solving, and organisational capabilities.
* Ability to manage multiple high-priority initiatives with precision and agility.
* Excellent interpersonal skills with the ability to influence, negotiate, and collaborate across senior stakeholder groups.
Desirable Attributes
* Experience in the payments industry and familiarity with Mastercard’s ecosystem.
* Ability to identify and optimise inefficient processes.
* Exposure to regulatory and customer-facing requirements.
* Proficiency in business process mapping and continuous improvement methodologies.
Key Competencies
* Strategic Planning: Drives long-term vision and execution across program support and governance.
* Change Leadership: Champions impactful transformation and stakeholder alignment.
* Communication: Articulates complex initiatives clearly across cross-functional teams.
* Leadership: Inspires and motivates teams, even without direct line management.
* Customer Focus: Prioritises stakeholder needs and delivers measurable outcomes.
* Personal Drive: Demonstrates high motivation, resilience, and a commitment to excellence.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard’s security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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