About the job Senior IT Support Engineer (Helpdesk/Field based)
Summary of duties:
* Technical support helpdesk (east Belfast office/customer premises/from home)
* This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
* On site call outs only where absolutely required and approved (by Line Manager & customer)
* Proactive preventative maintenance on customer networks
* Identify opportunities with existing customers for additional services/equipment/consultancy
* Promote the Precept brand as much as possible
* Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
* Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach
Systems/technology in use:
* Windows server & Small Business Server MS Exchange server
* Networks and Cloud managed firewalls
* Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
* Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
* Desirable technology experience Cisco and major firewall experience
* VMware and equivalent
* Linux experience
* Hardware maintenance
* Web development using Wordpress or Wix
Preferred (but not required) experience:
IT Helpdesk Engineer: 1 year
Salary and benefits:
* Salary: £25,000.00 per year
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Free or subsidised travel
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Wellness programme
Schedule: 8 hour shift, Monday to Friday, Full time, On site
Supplemental pay types: Performance bonus
Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)
Education: Diploma of Higher Education (required)
Experience: IT support: 5 years (required)
For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk
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