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We are seeking a friendly, proactive, and highly motivated customer service advisor to join a vibrant Student Recruitment Team on a full-time basis. This is a vital front-line role that serves as the first point of contact for students, staff, and visitors—helping shape first impressions and supporting a wide range of essential student services.
Key Responsibilities:
As a key member of our team, you will be responsible for:
1. Delivering a warm, professional, and efficient reception service, ensuring every interaction promotes New City College as the college of choice.
2. Implementing and managing visitor protocols to maintain a safe and secure campus environment.
3. Supporting the admissions process by handling student applications, issuing offers, uploading references, and maintaining timely communication with prospective students.
4. Processing enrolments throughout the academic year and during the main enrolment period in the summer.
5. Processing payments for enrolments, ID replacements, and student trips.
6. Supporting recruitment activities including Open Events, Taster Days, assessments, Enrolment, Transfer Events.
7. Carrying out a range of administrative tasks including booking taxis, setting up visitor Wi-Fi, issuing student confirmation letters, and processing Oyster card applications.
8. Auditing learner files to maintain data accuracy and compliance.
9. Assisting the Customer Services Manager with additional duties as required.
Who You Are:
If you are passionate about delivering excellent customer service, enjoy working in a dynamic educational environment, and thrive in a people-facing role, we would love to hear from you.
The post-holder will require experience of working in a customer service setting and will play an important role in the recruitment, admission, and enrolment of students to support the college's recruitment targets.
What We Offer:
* Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme.
* Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
* On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
* Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
* Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
* Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
* Technology Access: Office 365 and Adobe Suite available for personal devices.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
About New City College:
New City College is the dynamic group of further education colleges in East London, comprising Tower Hamlets College, Hackney Community College, Epping Forest College, Redbridge College, Havering College of Further & Higher Education, and Havering Sixth Form College. Our 6-college merger places the group at the forefront of further education in the region. With a turnover of £105m, 20,000 students, and 1,900 staff, it is one of the strongest and most influential further education organizations in the country.
Our college environment is second to none. We have industry-standard facilities and equipment at all campuses, expert staff, and partnerships with other high-profile organizations, all preparing students for progression to higher education or successful careers.
East London is dynamic, innovative, and entrepreneurial. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and resources to provide a distinctive offer and an excellent, supportive learning environment that meets the needs of students and employers and prepares local people for the changing workforce of the area.
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