Job Title: Booking Coordinator Location: LS15, free parking on site Salary: £26,300 per annum Contract Type: Permanent, Full time. Monday to Friday with a Saturday rota Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have the perfect opportunity for you! About the Role: As a Booking Coordinator, you will play a crucial role in ensuring clients receive prompt and professional assistance. Your main responsibilities will include: Managing Bookings: Oversee online and telephone bookings for private services, ensuring a seamless experience for every customer Customer Engagement: Respond to enquiries via email, Facebook, live chat, and telephone, providing timely information and assistance Service Excellence: Maintain high customer satisfaction by managing waiting times and escalating issues when necessary Collaboration: Work closely with the operational team to ensure clear communication and alignment with customer expectations Data Management: Record customer details accurately in our database and ensure all processes are completed for appointment bookings Continuous Improvement: Support the development and maintenance of processes as part of their commitment to quality service To thrive in this role, you should possess: A good general education and customer care training or equivalent experience S...