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Job: Store Crew
Location: Witney
Job Type: Permanent, Part-time (8 hours)
Who are we?
For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard.
We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience.
* Provide exceptional service, helping customers find products suitable for them across in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with processing deliveries and restocking the shop floor.
* Maintain cleanliness and tidiness of the shop floor and back of house.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all FatFace policies and procedures, including GDPR compliance.
Competencies
* Deliver excellent customer service focused on customer satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental mission and take action where possible.
* Provide a genuine and authentic approach to customer interactions.
* Act with integrity and demonstrate understanding of others.
* Respect and value team members at all levels.
* Participate actively in team activities.
* Use humor appropriately and tailor interactions to individuals.
* Promote multi-channel shopping options proactively.
* Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
* Experience in customer service is desirable but not essential.
* Excellent communication and interpersonal skills.
* Positive attitude and proactive approach.
* Ability to work under pressure and manage time effectively.
* Confidence to take initiative and work independently when needed.
* Team-oriented mindset.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more.
* Access to THRIVE learning system from day one.
* Dental insurance (employee funded).
* Pension scheme.
* 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles).
* Sick pay allowances.
* Sabbatical leave based on service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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