Job Overview
The post holder will provide effective, efficient and professional support to the Facilities Management (FM) Team and the clinical Teams under their direct responsibility. This will include day‑to‑day management of Patient Support Team (PST) staff to provide high‑quality, professional cleaning and patient and product movement services in line with Trust operational requirements.
Responsibilities
* Responsible for the day‑to‑day control, monitoring, and supervision of all cleaning tasks and schedules within designated areas in alignment to Service Level Agreements and NHS Cleaning Regulations.
* Deliver effective management to PST Team Members to support FM Duty Managers to deliver an efficient, cost‑effective service in line with local operational budgets and Service Level Agreements.
* Contribute to the preparation and supervision of shift rotas in accordance with budget and SLA’s through discussion with Duty Facilities Managers and the central administration team.
* To receive reactive tasks via mobile communication tools during your shift and to liaise with all available FM/PST resources to deliver completion in line with agreed KPI’s and SLA’s.
* Ensure full FM service coverage in relation to staffing numbers and quality of work at horizontal level and to escalate any concerns to Duty Manager.
* Liaise with other Team Leaders to cover any gaps in service as appropriate.
* Delegate and prioritise tasks to PST Team members on a daily basis.
* Carry out staff induction and ad‑hoc training processes and complete within the required timescales, including completing a review meeting with the staff to confirm their successful completion.
* Meet daily with Duty Manager to communicate operational activities and requirements.
* Communicate any exceptional issues to Duty Manager in a timely manner e.g. lack of resource to carry out essential tasks.
* Liaise with service users to review and resolve issues arriving and to escalat any exceptional issues to the FM Duty Manager.
* Attend any weekly/monthly Ward or Department Meetings for designated areas with Duty FM Managers to fully represent cleaning and patient movement services.
* Attend daily FM briefings and monthly Team Meetings to represent all areas and the services within them for which you have accountability.
* Hold regular Team briefs for FM team staff within your designated areas.
* Manage staff to ensure that PST Uniform and Dress Code Policy is adhered to and that a clean and professional image is presented at all times while on duty.
* Report in to the central Admin Team regularly to ensure that staff shifts, holidays, absences and training records for all PST staff are fully maintained accordingly.
* Receive FM helpdesk requests and complete within specified timescales.
* Ensure that all essential equipment is continually available, used in accordance with the current Safe Systems of Work, and cleaned after use and regularly maintained in accordance with service contracts and agreements.
* Assist appropriately in all recruitment processes to support Senior Facilities Managers in accordance with Trust policy and procedures.
* To deal with ad‑hoc patients and relatives and carer queries in relation to the service delivery, and to escalat to the FM Duty Manager as appropriate.
* Advise accountable staff of relevant operational issues and changes.
* Ensure adherence to waste management policies and protocols in line with Trust procedures.
* Complete operational audits in designated areas of the hospital and address any outcomes appropriately within specified timescales.
* Liaise regularly with Infection Prevention and Control Nurses (IPCN) in order to manage infection or hygiene related concerns in a proactive and timely manner.
* Ensure operational Infection prevention protocols are being adhered to by PST team members.
* Assist the Duty FM Manager to deliver toolbox talks and other communication and training media to the PST Teams as required.
* To hold daily shift hand‑over briefings with PST Team Members to ensure effective and constant communications relating to service requirements and other productivity and operational issues.
* To demonstrate a full understanding of Service Levels Agreements for all designated areas of responsibility and to ensure delivery of these through appropriate support, resourcing and daily operational management.
* Ensure improvements are achieved in reducing Hospital Acquired Infections (HCAI’s) through due diligence of PST Team Members and by maintaining excellent standards of cleanliness in accordance with training.
* Ensure and manage the appropriate use of PPE by PST Team members.
* Responsible for carrying out annual appraisals of PST Team Members through collaboration and feedback with clinical colleagues as appropriate.
* Liaise regularly with the Clinical Site Team as commensurate to the role.
* Act as a communication link daily between FM staff and clinical staff to ensure that both parties are kept up to date with relevant and key operational information e.g. during infection cleans.
* Responsible for completing, verifying and forwarding any Accident and Incident Reports forms (AIMS) to Duty FM Manager as necessary.
* Responsible for assisting in the delivery of appropriate risk assessments and standard operating procedures in line with operational practises and needs.
* To carry out any operational tasks as required on occasion to ensure full service delivery.
* Sign off annual leave requests and obtain final agreement from Duty FM Manager.
* Ensure PAR levels for stock and consumables are rotated and maintained in line with operational need.
* Carry out duties in accordance with the Departmental Health & Safety Policy, the Health & Safety at Work Act and the Departmental Written Systems of Work.
* Report any accidents/dangerous occurrences to the patient support team leaders/manager and participate in the completion of necessary accident form paperwork.
* To be a role model and reflect and promote the values of the Trust in all activities.
* To carry out any other duties commensurate with the post as directed by the FM Management Team.
* To be flexible and able to be included with Team Leader job rotation.
Training
* Educated to HND Level (or equivalent experience).
* ILM Level 2 & 3 (or equivalent experience).
* Health & Safety Awareness Course.
* Commitment to own personal development which is considered essential to effectively undertake the role.
Experience
* Significant NHS experience or in a similarly large and diverse organisation within an FM structure gained over a minimum of 1 year.
* Experience of managing diverse groups of people and services.
Skills
* Excellent people skills including the ability to motivate, lead and support others.
* Good written and verbal communication skills.
* Good numeracy & literacy skills.
* Be able to work on own initiative with a logical approach to time management and prioritising planned and reactive workloads.
* Ability to fully and effectively utilise and encourage others in the use of all equipment including modern technologies to ensure prompt and professional services at all times.
* Effective communicator as required to liaise regularly with trust employees at all levels, patients, visitors and other service users.
Knowledge
* Excellent knowledge of NHS National Standards of Cleanliness and local Trust Cleaning schedules, SLA’s and policies.
* Excellent understanding of clinical operations in their designated areas.
* Good knowledge and understanding of trust and departmental policy and procedures.
Person Specification
* Educated to HND level or equivalent experience ILM Levels 2 & 3.
* Customer Service and Infection Control.
* Experience of managing a team with different skill sets.
* Experience working with modern technology.
* Experience in busy customer service‑based role.
* Experience auditing pre‑determined standards.
* Excellent personal values and an interest in having a positive impact on patient experience.
* Ability to make decisions and find solutions to ensure service and business continuity.
* Ability to demonstrate adaptable training skills to teach others in systems and processes as per Departmental and Trust arrangements and policies.
Equal Employment Opportunity
North Bristol NHS Trust is an anti‑discriminatory organisation and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups. We particularly encourage applications from candidates who are currently underrepresented in the Trust’s workforce including but not limited to people from Black, Asian, and minority ethnic backgrounds, disabled people and LGBTQIA+ people. The Trust is also committed to safeguarding and promoting the welfare of children and young people.
All successful applicants will undergo stringent pre‑employment checks prior to commencement in post.
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