Overview
Helpdesk Administrator - Hybrid - Milton Keynes
We are currently seeking a Helpdesk Administrator to work with our exciting financial security client located in Milton Keynes, UK.
Responsibilities
* Coordinating and provide full customer admin support within the Care Centre.
* Planning engineers' routes and provide job completion information to customers.
* Provide initial telephone or email contact for all customer enquiries and logging all job details into IT system.
* Plan engineers' routes according to SLA requirements.
* Support engineer and parts dispatch teams.
* Job completion confirmation & provision of information to customers.
Qualifications
* 3 years' professional experience
* Competent with Outlook, Word and Excel
* Excellent Time Management and good communication skills
* UK and NOI geographical knowledge
Please apply for more details
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