Telephone Business Development Manager - WrexhamSalary: Working closely with the field based Business Development Managers, the office-based Telephone Business Development team will individually take responsibility for a regional target alongside the BDM for that territory.They will ensure that maximum contact with new and accredited brokers and distributors takes place with a view to brokers submitting mortgage applications leading to successful completions. This will be in accordance with an annual sales plan to be agreed with the Head of Mortgage Distribution.They will be expected to drive market awareness and volumes of business and to play their part in ensuring that quality and profitability metrics meet company requirements.Key ResponsibilitiesDeliver agreed mortgage loan completion and associated activity targets in accordance with pre-determined Key Performance Indicators and through provision of telephone support to broker partnersUtilise account development strategies to grow & develop partner relationships and create opportunities to deliver incremental, quality mortgage businessIdentifies new business opportunities to ensure territory size is adequate to fulfil the banks’ lending requirements and continued growth is maintained as the business grows and maturesDemonstrate full understanding of the brands product suite and sales process through successful completion of the induction programme and on-going trainingEstablish and maintain effective communication and relationships with all internal management, stakeholders and departmentsClear demonstration of adherence to due diligence with brokers both at initial stages and on an ongoing basis in line with documented proceduresEnsure that all communications with intermediaries are professional and that they address any identified training that is required and deemed necessary to ensure compliance and due diligence being maintainedEnsures all communication to territory partners and intermediaries are delivered in a timely manner and that any relevant messages are embedded within key account contactsPromote and develop awareness of products and proposition in our chosen markets to channel partners through attendance at events, meetings and roadshowsContributes to product development by sharing ideas in order to generate new business through communications with line management and other key stakeholders e.g. Mortgage Product ManagerProvide feedback to Line Manager and relevant colleagues on any service issues that intermediaries raise, ensuring our service proposition is appropriately maintainedDeals effectively with queries and complaints in accordance with Bank guidelines and standards of service.Maintain the company’s compliance standards and own compliance trainingSkills, Knowledge and Expertise12m previous experience in a mortgage related sales or account management role is essentialIntermediate level skills in Microsoft Word and Excel are essentialIntermediate knowledge of the mortgage market (products and regulation) is essentialIntermediate knowledge of mortgage distribution routes is desirableBenefitsCompetitive salary25 days holiday PLUS your BIRTHDAY offPension contribution with Royal LondonLife AssurancePrivate medical, dental and optical health insurance with AxaHybrid working – Wrexham Free breakfast available About Chetwood BankWe’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgagesData ProtectionWe anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.CifasThe personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.