Job summary
Patient Pathway Coordinator
We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within Paediatrics/ Obstetrics & Gynaecology the Queen Elizabeth Hospital in Gateshead.
Main duties of the job
The Patient Pathway Coordinator role will support the proactive management of patients on an admitted and non-admitted clinical pathway. The post holder will support the collection and accurate recording of information following a patient referral which will enable the Trust to accurately identify the time from referral to treatment. The role will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.
The post-holder will be responsible for providing day-to-day administrative services, performance delivery and management of waiting lists for both Paediatrics and Gynaecology. Under the direct supervision of the Operational Manager, acting as a point of reference for senior colleagues. this post is responsible for providing a comprehensive administrative service across the Paediatric and Gynaecology Department. In accordance with relevant policies, procedures, protocols, and guidelines. The post holder will contribute to Trust KPIs including 18-week referral to treatment, RTT Recovery Plans.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Details
Date posted
18 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year pa
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
Job locations
Gateshead Health NHS Foundation Trust
Queen Elizabeth Avenue
Gateshead
NE9 6SX
Job description
Job responsibilities
* To ensure all long waiting RTT pathways are managed and reported to Operational Team to ensure continuity of Service.
* Dealing with the waiting lists of the Consultant / clinical team, including monitoring, maintaining and validating waiting lists for clinic appointments, and day cases for tests/procedures, ensuring staff have clear instructions around deadlines and communication of potential breaches.
* Liaison with Consultant, Specialist Doctor, General Practitioner and other Health Professionals regarding outpatient clinic requirements and other day to day operational escalations. Escalating to Admin Manager and Assistant Service Line Manager as appropriate.
* Responsible for completing own work in a timely manner consistent with departmental practice or protocol.
* To work in a manner consistent with Trust and local policies and procedures, protocols etc.
* Good working relationship with Admin Manager ability to escalate concerns and seek guidance when needed.
* Identify best practice and developing working practice in the unit/team to deliver and efficient and effective administration service within area of remit.
* Maintain and store appropriate records.
Job description
Job responsibilities
* To ensure all long waiting RTT pathways are managed and reported to Operational Team to ensure continuity of Service.
* Dealing with the waiting lists of the Consultant / clinical team, including monitoring, maintaining and validating waiting lists for clinic appointments, and day cases for tests/procedures, ensuring staff have clear instructions around deadlines and communication of potential breaches.
* Liaison with Consultant, Specialist Doctor, General Practitioner and other Health Professionals regarding outpatient clinic requirements and other day to day operational escalations. Escalating to Admin Manager and Assistant Service Line Manager as appropriate.
* Responsible for completing own work in a timely manner consistent with departmental practice or protocol.
* To work in a manner consistent with Trust and local policies and procedures, protocols etc.
* Good working relationship with Admin Manager ability to escalate concerns and seek guidance when needed.
* Identify best practice and developing working practice in the unit/team to deliver and efficient and effective administration service within area of remit.
* Maintain and store appropriate records.
Person Specification
Qualifications
Essential
* NVQ 3 Certificate in Business Administration
Experience
Essential
* Experience of working in NHS or healthcare environment
* Experience of working in NHS or healthcare environment
* Experienced in using Microsoft Office packages
Skills
Essential
* Effective written and oral communication skills.
* Organisational and time management skills to meet deadlines
* Ability to work autonomously and also as part of a team
* Ability to demonstrate good organisational planning skills
Knowledge
Essential
* Knowledge of administrative systems and procedures.
Desirable
* Knowledge of Careflow system
Person Specification
Qualifications
Essential
* NVQ 3 Certificate in Business Administration
Experience
Essential
* Experience of working in NHS or healthcare environment
* Experience of working in NHS or healthcare environment
* Experienced in using Microsoft Office packages
Skills
Essential
* Effective written and oral communication skills.
* Organisational and time management skills to meet deadlines
* Ability to work autonomously and also as part of a team
* Ability to demonstrate good organisational planning skills
Knowledge
Essential
* Knowledge of administrative systems and procedures.
Desirable
* Knowledge of Careflow system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Gateshead Health NHS Foundation Trust
Queen Elizabeth Avenue
Gateshead
NE9 6SX
Employer's website
(Opens in a new tab)
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Gateshead Health NHS Foundation Trust
Queen Elizabeth Avenue
Gateshead
NE9 6SX
Employer's website
(Opens in a new tab)