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Motor Insurers' Bureau (MIB) provided pay range
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About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
We are looking for a Business Analyst to join our team. This role will be accountable for:
* Analysis activities required on large projects or programmes of work that support the strategic objectives of the organisation.
* Collaborate with key stakeholders at all levels of the business up to and including C-Suite.
* Conduct and execute to a high standard, required analytical processes that enable the Organisation to effectively manage Change. This could be from identifying and mapping User Journeys to full requirements elicitation of a new product/service.
* Support the Organisation in identifying opportunities to drive business value through optimising processes, enhancing system functionality, and driving continuous improvement initiatives by bringing a holistic view of change.
Key responsibilities
Stakeholder Engagement:
* Build strong relationships working closely with business SMEs, department heads, and other key stakeholders to understand business needs and priorities.
* Support the facilitation of workshops, meetings, and interviews to elicit and capture requirements, identify challenges, and explore opportunities for improvement.
* Facilitate the communication of complex concepts and solutions in a clear and concise manner appropriate for the audience.
* Act as a transformation partner for our multiple business areas - helping them understand how changing customer expectations will require them to deliver new, innovative experiences, propositions, products and services.
Business Analysis:
* Responsible for leading, planning, execution, monitoring, controlling and closing the analysis components for projects and programmes that are deemed high complexity.
* Conduct research in the discovery phase, defining problems, crafting propositions at a service design level and taking a human centred lens to embedding products and services.
* Facilitate the creation of design artefacts - e.g. personas, as-is and future state customer journeys, service blueprints, storyboards, prototypes, etc.
* Able to design journeys from scratch for new propositions that didn't previously exist.
* Support and contribute to the elicitation, documentation, and analysis of business requirements, ensuring they are comprehensive, accurate, and aligned with business goals.
* Develop detailed functional specifications, use cases, user stories, and process models to support the development and implementation of solutions.
* Collaborate with technical teams to ensure that requirements are understood and translated into system design and functionality.
* Ensure comprehensive documentation of acceptance criteria to enable meaningful testing, support defect triage to validate that solutions meet business needs and requirements.
* Ensure that all deliverables meet the highest quality standards and comply with organisational standards and industry best practices.
* Support reviews and walkthroughs of business requirements and functional specifications with stakeholders and project teams.
* Analyse and document business processes, identify inefficiencies, and recommend solutions to optimize performance and enhance productivity.
* Support activities and initiatives to streamline workflows, reduce costs, and improve overall business operations.
* Utilise data-driven analysis to support decision-making and provide actionable insights.
* Stay current with industry trends, emerging technologies, and best practices in business analysis and project management.
* Promote a culture of continuous improvement by identifying opportunities for innovation and implementing best practices.
* Be an active participant in the Analysis practice as well as the wider change practice of the organisation through the development and refinement of business analysis methodologies, tools, and templates.
Skills and Experience
* Significant experience in a Business Analyst role with the capability to Lead Analysis components across multiple, unrelated projects, Products or Programmes.
* BCS Diploma or relevant certifications in Business Analysis.
* Demonstrable strong customer insight-driven design thinking across a diverse range of projects.
* Curious, consultative, self-starting, collaborative, empathetic, helpful, challenges the status quo, resilient, and eager to learn
* Highly independent, confident and flexible to adapt to a fluid landscape
* Capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling and visuals yet also in a language that resonates with the business.
* Deep understanding of Product Management, Waterfall/Agile ways of working including user story writing, backlog management and acceptance criteria definition.
* Strong aptitude to effectively manage and leverage stakeholders
* Experience of working within/with Product; with some knowledge of Product Management and Agile ways of working including user stories writing, backlog management and acceptance criteria creation
* Have a deep understanding and appreciation of digital development and technology
* Significant experience of working with external suppliers / 3rd parties.
* Confident working in multidisciplinary design, technology and consulting teams.
* Empathy, intellectual curiosity and openness to learn and excited by change and learning.
* Have significant written and oral communication skills with the ability to present complex data and arguments in a way that is accessible to everyone.
* Have a tenacious approach with focus and determination to get the job done effectively, overcoming any difficulties that may be encountered.
* Display a significant level of motivation, flexibility, drive and personal commitment.
* Excellent negotiating and influencing capabilities, demonstrable at all stakeholder levels
* Good understanding of UX and digital design practices e.g. design systems, usability testing etc.
* Experience within lean and human centred innovation as well an appreciation of business rigour.
* A quality of visual design and communication that is engaging and impactful delivered through tools such as Azure, Balsamic
* Previous experience in Insurance Services, and/or a Data driven organisation with third party suppliers or B2B and B2C services.
Grade 11
35 hours per week (Monday - Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management
* Industries
Non-profit Organizations and Insurance
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