Join us as a Pensions Operations Excellence Analyst within our Outsourcing line of business based out of our office in Redhill working hybrid.
The Pensions Operations Excellence Analyst role is an exciting opportunity and pivotal to the delivery and growth of the LifeSight Product. LifeSight is WTW’s Defined Contribution (DC) MasterTrust with administration undertaken by WTW’s dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. Reporting into the LifeSight Operational Excellence (OpEx) Lead, you will be jointly responsible for LifeSight’s Operational Excellence function, including supporting the delivery of operations improvements/enhancements, supporting the maintaining of a culture of continuous improvement and supporting team members skills development through Lean training.
The Role
Operational Excellence
1. Adhere to operational excellence strategy and support subsequent process improvement projects in line with the annual roadmap approved by the LifeSight Operations Manager and LifeSight Operations Director to support LifeSight’s broader business and commercial objectives and as a leading master trust using Lean Six Sigma and other continuous improvement methodologies and market data. This will include analysing workflows, process and systems to identify bottlenecks and drive efficiency and quality improvements
2. Work alongside the LifeSight OpEx Lead to prepare forward looking cost benefit estimates and backward-looking cost benefit assessments of process improvement projects for relevant stakeholders in line with LifeSight OGB internal governance
3. Adherence to the DMAIC framework during improvement projects and provision of relevant reporting
4. Continuously measures and monitors processes, risks and controls by conducting post- implementation reviews and project follow-up
5. Ensure reporting to LifeSight OpEx Lead on quality and process improvements is timely, informative and meets agreed standards and work alongside LifeSight OpEx Lead to align process improvements with LifeSight vision and LifeSight product changes
6. Identify technological enhancements to improve process efficiency and effectiveness, and work with LifeSight OpEx Lead, LifeSight product technology and LifeSight admin projects team to scope and implement new developments in line with operational excellence findings
7. Assist in developing strength in a Continuous Improvement (CI) culture throughout the LifeSight administration team including training, coaching and delivery of CI initiatives. Ensuring mechanisms are in place to communicate and drive colleague involvement within continuous improvement projects and continually review their effectiveness and explore new options
8. Responsibility for the upkeep and maintenance of the LifeSight MyCI improvement suggestion board and tracker and work with OpEx Lead to provide regular reporting to LifeSight Executive
General
9. Support the LifeSight OpEx Lead to set and implement team and service quality and performance objectives and metrics
10. Assist the OpEx Lead with coaching process owners in applying Lean and Six Sigma techniques, as needed
11. Support the LifeSight OpEx Lead providing data to enable commercially focused decisions to be made and/or influence both internal and external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective changes to operational service
12. Support the LifeSight OpEx Lead to create a collaborative team culture which embraces continuous improvement and is comfortable with change
13. Work with LifeSight OpEx Lead to monitor the implementation of new process improvements and identify and implement refinements as needed
14. Be prepared to delegate for LifeSight OpEx Lead at trustee meetings and participate in new business presentations, as required