Marlborough - Dispensing Optician / Experienced Dispensing Assistant (Full Time including some Saturdays)
Scope
We are looking for a qualified dispensing optician or unqualified experienced dispenser.
Main Responsibilities
* Dispensing spectacles to prescriptions.
* Carrying out collections, adjustments and repairs to spectacles.
* Ensure practice efficiency and compliance with Company procedures.
* Ensure total customer satisfaction with products and services.
* Be an effective motivator, supporting, supervising, training and developing staff.
* Realise the full potential of the practice with regard to patient numbers and sales targets.
* Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired or severely sight impaired.
Personal Specification - Skills, Knowledge and Experience
You will either need to be a Dispensing Optician registered with the GOC or an experienced and competent dispenser for all prescription and lens types. You will also need:
* A Strong background in customer service and commitment to customer care.
* Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
* To be able to communicate clearly and concisely, without using jargon or technical language.
* Excellent verbal and written communication skills.
* Listening skills, to ensure you're giving the customer the best advice.
* Sales experience, and the ability to inspire customer loyalty.
* Teamworking skills, and the ability to lead and motivate staff.
* A flexible approach to work and the ability to adapt to change.
* Self-motivation.
* Attention to detail.
* The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
* Positive and outgoing.
* Flexibility - able to be flexible on days worked and providing cover to other practices.
* Well-presented and professional.
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