At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just whowe'relooking for! Of course, experience andtrack recordare important, butwe'remore interested in hiring someone that embodies our People Promises.That'ssomeone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading SocialEnterprise,we'rededicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
We are looking for a Customer Support Coordinator to join our team in Sheffield to work across our scheme to support Customers who have a range of needs and are at risk of being homeless. Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes.
You will be working closely with ourCustomersto develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area. A car is essential for thisroleand you will receive an essential car user allowance and mileage expenses.
The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system.
You willbe responsible forthe maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management teamregardingrepairs,voidsand maintenance.
This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.
For more information, please download our job profile available on our website.
More about you
Here at Places for People we are looking for someone who is asspirited as we, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.
You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you havepreviousexperience supporting a vulnerable client group.
Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner whenrequired. A good knowledge of the benefits system would be desirable but not essential.
AtPlaces for People, we prioritise our dedication to safer recruitment. Therefore,anEnhanced with Barringcheck is mandatory for this position.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know thatthere'salways more we can do to make you smile,that'swhy we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package up to 35 days annual leave with theoptionto buy or sell leave
* Cashback plan for healthcare costs up to 500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extraperksincluding huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected