Overview
Join to apply for the Cashier / Enforcement Officer role at Videalert.
Job Title: Cashier / Enforcement Officer
Location: DVLA Belvedere
Hours: 42.5 hours per week (Tuesday-Saturday, including some Bank Holidays)
Salary: £30,608.50 per annum + excellent benefits
The Role
We’re hiring a dual‑role position: Cashier / Enforcement Officer, based both in‑office and outdoors. This is a varied and vital role combining admin, customer service, and enforcement duties.
Responsibilities
* Cashier & Admin Officer (Office‑Based)
* Handle payments and advise the public on payment methods
* Respond to general enquiries in person and over the phone
* Maintain accurate records and ensure all admin procedures are followed
* Deliver excellent customer service to the public and internal teams
* Enforcement Officer (Field‑Based)
* Operate an ANPR vehicle to identify untaxed vehicles
* Clamp, remove or impound vehicles in line with procedures
* Complete all enforcement documentation (CLE2/6, condition reports, evidence photography)
* Liaise with DVLA, Police, VOSA, and other agencies
* Attend daily briefings and ensure all enforcement equipment is in working order
* Work flexibly across different locations and occasionally take on other duties as required
What We’re Looking For
* Strong customer service and communication skills
* Computer literate and admin‑savvy
* Confident working both independently and in a team
* Able to deal with conflict calmly and professionally
* Full UK driving licence required
* GCSEs (or equivalent) in English and Maths
What’s in it for You?
* Competitive pay
* Flexible staff benefits including retail discounts, travel offers, and health & wellbeing support
* Paid holidays including bank holidays
* Enhanced maternity & paternity packages*
* Ongoing training and career development
* Work that genuinely contributes to your community
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.
*Subject to eligibility criteria
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