Holiday Inn Leicester, £25,396.80 per annum, 40 hours per week
We are looking for a friendly, passionate, and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent, you’ll be on the front line, delivering on our mission! You’ll provide attentive, customer-focused service, understand brand standards, and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep, and breathe customer service? Why not RESERVE your place on our team? We’re seeking a focused Reservations and Events Agent who knows what our guests want and can make their stay a dream come true. You’ll excel at taking reservations, chasing bookings, and staying informed about our food and beverage packages to maximize occupancy and room rates.
Additionally, you’ll be familiar with our occupancy levels, no-shows, VIPs, and special events, keeping the reception team updated. We also value champions of Valor Hospitality Europe Limited’s values, spreading the word about what we do.
Work Schedule
We operate 7 days a week, 365 days a year, offering flexible shifts and hours. Our busier times are evenings and weekends, but shift patterns and contracted hours are open for discussion at interview.
Training and Development
We offer nationally recognized apprenticeships alongside detailed brand training. Please visit our careers pages for more information on available courses.
Responsibilities
1. Deliver top-quality customer service
2. Work collaboratively within a team
3. Handle enquiries and bookings via phone and online
4. Convert enquiries into sales
5. Process, amend, and update bookings
6. Upsell to maximize revenue
7. Utilize administration and technology skills
8. Be available to work when needed to support team and customer needs
Requirements
* Excellent communication, interpersonal, and problem-solving skills
* A passion for hospitality and a commitment to excellence
Additional Benefits
Along with competitive pay, we offer:
* Exclusive discounts for staff, friends, and family
* UK hotel rates from £30 B&B
* Discounted stays for friends and family
* 50% dining discount in our restaurants and bars
* Free meals on duty
* High-street discounts and more
* Cycle To Work Scheme with up to 40% savings
* Refer-a-friend bonuses starting at £250
Wellbeing and Support
* Wellness activities and campaigns
* Employee Assistance Programme (EAP)
* Healthcare Cash Plans from £5/month
Career Development
* Fully funded apprenticeships
* Internal growth programs
* Recognition awards
Join Our Team
Valor Hospitality is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age. We operate 34 hotels across the UK, including brands like Crowne Plaza, Hilton, Marriott, and more, with plans for new luxury hotels in 2024.
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