HSL Compliance Role information Location: Ross-On-Wye FTE: Full-Time Contract Type: Permanent Hours: 40 hrs Monday - Friday Salary: £25,396.80 per annum Job Purpose / Overview At HSL Compliance, we’re committed to attracting hardworking individuals eager to build a rewarding career. As a leader in the compliance industry, we provide essential services to Local Authorities and Housing Associations across the UK. We are currently seeking an Account Coordinator to join our growing and dynamic team. Reporting directly to the Asbestos Team Leader and Asbestos Regional Director, the Account Coordinator will support the Area Management Team in overseeing day-to-day operations. This role includes managing staff activities and optimising both financial and operational performance. Additionally, the Account Coordinator will liaise with customers to ensure HSL Compliance’s work processes align with their needs and expectations, maintaining clear communication, high customer satisfaction, and prompt resolution of concerns. This role is key to ensuring smooth operations and exceptional service delivery across all projects and accounts. Contextual Information HSL Compliance is dedicated to providing reliable, high-quality compliance services and building lasting client relationships. As part of our team, you will be at the heart of operations, contributing to our continued success and growth. This is a fantastic opportunity to join an innovative company whose work impacts communities nationwide. About Us HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people. As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment. What We’re Looking For: We are seeking an enthusiastic, forward-thinking individual with: A Passion for People: You’ll be approachable, friendly, and always ready to support both clients and internal teams with any queries or needs. Building strong relationships and offering excellent customer service will be at the heart of everything you do. Exceptional Organisational Skills: You have a great attention to detail and the ability to stay organised even when juggling multiple tasks and deadlines. You’ll manage projects efficiently, keeping everything on track while looking for new ways to streamline processes and improve efficiency for the team. Strong Team Spirit: As part of the team, you’ll be an essential piece of the puzzle. You’ll work collaboratively with account managers, creative teams, and other departments, ensuring everything runs smoothly. Your teamwork and communication skills will help us deliver the best results for clients while ensuring internal processes are seamless. Tech-Savvy Mindset: Comfortable with tools like Excel, Outlook, and project management software, you’ll use your technical skills to stay organised and help the team stay on track. You’ll also be keen to learn new systems to continuously improve your workflow and team collaboration. Proactive Problem-Solving: You’re always thinking ahead and finding solutions before challenges arise. Your proactive approach will help keep projects on schedule and ensure client satisfaction. Key Responsibilities: Create and maintain contract files, ensuring all relevant information is included and orders are entered into Alpha Tracker. Generate contract correspondence and create service directors to manage the service programme. Perform invoicing on Sage, ensuring entries are accurately recorded in the contract register against the relevant order. Update contract registers with completed works from Parts Usage for work in progress by the end of each Tuesday. Provide updates to programmes and offer support to the Asbestos Manager on operational tasks. Act as a liaison between departments to meet the needs of site staff and clients. Handle incoming calls and enquiries from customers and site staff, responding promptly and efficiently. Provide general administrative support, assisting managers with account-related tasks. Maintain the quality management system and provide necessary information to the central services team. Log and manage customer, site, and supplier enquiries/complaints, ensuring they are assigned to the right person for resolution. Ensure a safe working environment, maintain office supplies, and use equipment efficiently while considering environmental impact. Financial Rewards & Benefits : HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. We offer: Pension scheme Annual leave entitlement: 25 days per annum Bank Holidays Company Sick Pay Scheme Kin Hub – Our Employee Assistance Programme, which provides support in various aspects of life, including mental health, financial assistance, and neurodiversity. Reward Gateway – Exclusive discounts at 100s of retailers Free eye test every 2 years Free on-site parking How To Apply If you have any questions, contact our HR Team at Recruitment@hslcompliance.com. At HSL, we are committed to safeguarding the well-being of our employees, clients, and customers. All offers of employment are subject to satisfactory references and pre-employment checks, in line with our safer recruitment practices and relevant guidelines.