Overview
The receptionist plays an important role as is often the first face‑to‑face contact for service users and visitors to the Marina house Building, 1stFloor. The receptionist, therefore, should ensure that the experience with clinical services is efficient, effective, responsive and sensitive to all that visit Marina house and promotes the good image of the services at all times.
Responsibilities
1. To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re‑routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
2. To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing‑in procedure for service users and visitors on arrival.
3. To allocate interview rooms.
4. To be able to act independently to ensure daily allocated tasks and on‑going workload are prioritised and completed within agreed timescales whilst maintaining quality standards.
5. To provide a professional and confidential administration service, that includes copy typing; preparing correspondence; documents; photocopying; filing; scanning; dealing with post, ordering stationery etc.
6. To contact the Trust Estates and Facilities Department to report works for the Marina House building, as required and to assist in ensuring the reception areas is a clean and safe environment.
7. Assist teams with the development of patient information and team leaflets in an organised manner.
8. To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
9. To be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion if appropriate.
10. To assist in service user feedback.
11. To participate in development and training identified through the appraisal and supervision process.
12. To attend and participate in all identified mandatory training.
13. To assist with the induction of new staff.
14. To ensure all duties are carried out in line with Trust policy.
15. To carry out other duties appropriate to the assigned grade as required.
Benefits
* Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
* Work life balance, flexible working and support a range of flexible options, such as: part‑time working and job sharing.
* Career development, there are plenty of opportunities to progress your career and we support your development through several programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
* Car lease, our staff benefits from competitive deals to lease cars.
* Accommodation, our staff benefits from keyworker housing available which is available on selected sites.
* NHS discounts, with discounts up to 10% from a variety of well‑known retail brands through the Health Service Discounts website.
* Other benefits include:
o Counseling services
o Wellbeing events
o Cycle to work scheme
o Season ticket loan
o Childcare vouchers
o Staff restaurants
This advert closes on Wednesday 29 Oct 2025.
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