Do you have strong communication skills? Are you organised, proactive and confident juggling a variety of tasks? Do you have a solid understanding of credit control processes and enjoy working closely with customers to make a real difference?
If your answer is 'yes', keep reading.
Who we are?
At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.
What you'll do.
Reporting to our Credit Control Team Leader, you'll join us as a Credit Controller – Receivables Specialist, playing a key role in supporting our customers by gaining a full understanding of their debt and ledger activity.
You’ll build trusted, long‑lasting relationships and help customers understand how their debtors operate, empowering them to optimise their working capital and achieve better outcomes.
You’ll be part of a friendly, supportive team based in Telford, working on a hybrid basis. During onboarding, you'll spend more time in the office to help you settle in and set you up for success. You'll receive comprehensive training to ensure you feel confident, capable and ready to deliver an outstanding customer experience.
You'll also:
* Manage credit control activities, including outstanding debts, payment collections and payment arrangements
* Proactively develop and implement tailored strategies to drive timely payments
* Build strong relationships with customers, stakeholders and team members
* Assist with reporting and MI of client portfolios
What you'll bring.
You’ll be a confident communicator who enjoys building relationships and delivering great customer outcomes. You’ll bring solid knowledge of credit control processes and systems, alongside a genuine passion for customer service. If you're CICM qualified or considering studying towards it, that would be a lovely bonus.
You'll be a great fit if you have:
* Excellent verbal and written communication skills
* Strong problem‑solving ability, with a creative and solutions‑focused mindset
* Good knowledge of MS Office Suite
* Exposure to relevant tools and systems (payment systems e.g. Esker and CRM systems e.g SalesForce) would be an advantage — but don't worry, full training will be provided
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
* An excellent bonus scheme
* Hybrid working
* 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
* Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
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