Shop Supervisor
Sue Ryder Charity shop, 553 Wilbraham Road, Chorlton cum Hardy, Manchester, M21 0AE
37.5 Hours per week over 7 days
£12.79 per hour + rewards & Benefits
Responsibilities
* Use retail experience to drive business, push sales, and achieve targets.
* Lead a team to deliver excellent customer service to donors and customers.
* Collaborate with the local community to generate donated stock.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, prioritising health and safety.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Manage stock processes through the EPOS system.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails, instant messaging, video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail, leisure or hospitality background
* KPI and target experience
* Charity retail experience
* Health & Safety knowledge
* Team Player
* Key holder / opening and closing duties
* Merchandising / Stock rotation experience
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan to claim back routine healthcare costs
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities
* Access to Employee Support Programme
Equity, Diversity and Inclusion
At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme, offering an interview to all disabled applicants who best meet the minimum essential criteria.
We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Closing date
17th June
Interview date
26th June
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