Salary: £35,000 - 40,000 per year Requirements: Proven experience in a 2nd–3rd Line or senior technical support role (preferably within an MSP environment) Strong technical skills in: - Microsoft 365, Azure AD, and Intune administration - Windows Server 2016–2022, Hyper-V, and Active Directory - Networking – VLANs, DNS, DHCP, routers, and firewalls Full UK driving licence and the flexibility to travel to client sites Ability to work independently, manage priorities, and provide calm leadership under pressure Excellent communication and client-facing skills Responsibilities: Manage service desk escalations, providing advanced remote and on-site technical support Troubleshoot complex issues across Microsoft 365, Azure, and Windows Server environments Configure and maintain network devices (firewalls, switches, VPNs, etc.) Oversee and manage backup systems, system monitoring, and maintenance tasks Lead small-scale IT projects, migrations, and client onboarding activities Mentor junior engineers, promoting technical growth across the team Maintain detailed and accurate documentation for all tasks and systems Engage proactively in process improvement and client relationship management Technologies: Active Directory Azure Cloud Hyper-V Support Microsoft 365 Network Windows Office 365 DevOps More: We are a well-established technology partner specializing in delivering tailored IT and cloud solutions to businesses across the South-East. Our strong reputation for technical excellence and trusted client relationships is built on reliability, innovation, and long-term partnerships. The Senior Service Desk Engineer will be part of a supportive and forward-thinking team based in Horsham. We offer a competitive salary of £35,000 – £40,000 DOE, an engaging workplace culture, and opportunities for professional growth. last updated 11 week of 2026