Time left to apply End Date: August 19, 2025 (20 days left to apply)
job requisition id R5014955
Job Description Summary
We currently have an exciting opportunity to join our Civil Portfolio Programs Team as a Customer Program Leader. Responsible for working with the Senior Program Manager to support one of our Civil Programs. In this role, you will foster a “one team” approach to customer satisfaction and will lead a cross-functional team to deliver all contracted program deliverables, advocating for strong project governance, whilst driving opportunities to maintain or improve the business case.
Roles and Responsibilities
* Primary contact point of assigned customers and be responsible for the customer relationship.
* Responsible for delivery of the business case. Driving actions to achieve programme, business, and financial targets for responsible products/support contracts.
* Establishes Standard Work patterns to ensure delivery of Contractual obligations, export/regulatory compliance, company policies & processes and business requirements.
* Ensure contractual Key Performance Indicators (KPI) and Statement of Work (SOW) are monitored, delivered, and reported.
* Organise and attend meetings and conference calls between customers and GE for resolutions about unit operations, technical issues, and/or business discussions.
* Drive effective communication to stakeholders, building relationships internally and externally, and integrating the voice of the customer into program activities.
* Maintain constant contact with customers to obtain input on operational issues, repairs, upgrades, and maintenance.
* Establish, document, and communicate program milestones and responsibilities, including financial reporting and maintaining accurate business system inputs.
* Manage & communicate program projections/forecasts concerning schedule and budget.
* Project & task planning and reporting.
* Identify and implement process improvements (Kaizen).
* Coordinate and allocate resources to deliver program milestones and deliverables.
* Lead obsolescence management on the product line.
* Support business audits (internal and external).
* Use Sales Force to conduct and present long-term program sales forecasts and track new opportunities.
* Support cost-out activities and management of sustaining budget.
* Support transfer of work, ensuring smooth, compliant transitions with the customer, sourcing, manufacturing, engineering, and supplier quality teams.
Qualifications / Requirements
* Strong experience of customer management.
* Knowledge of program management disciplines including managing and forecasting budgets, schedules, and financial analysis; managing and negotiating contracts with demonstrable commercial experience.
* Proven history of fostering teamwork and collaboration across multiple functional areas in competing priorities.
Desired Characteristics
* Analytical thinking and commercial experience to execute policy/strategy.
* Knowledge of international import/export requirements in a highly regulated sector.
* Lean / Six Sigma knowledge / experience.
* Experience working in an electronics design/manufacturing organisation.
* Experience with ORACLE and SalesForce.Com systems.
* Commercial/Contractual Negotiation experience.
Flexible Working
GE supports flexible working arrangements, recognizing the benefits of a positive work-life balance.
Total Reward
Our flexible benefits plan, FlexChoice, offers freedom, choice, and flexibility, including pension, bonus, life assurance, income protection, and private medical cover.
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained. If BPSS clearance cannot be obtained, you may not be eligible for the role.
Right to Work
Applications from job seekers requiring sponsorship are welcome and will be considered alongside others. Candidates without the right to work in the UK may not be appointed if a qualified candidate without sponsorship is available.
Additional Information
Relocation Assistance Provided: No
About Us
At GE Aerospace, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider of jet engines, components, and systems for aircraft. Respect for people is core to our culture. We attract, develop, and retain industry-leading talent and cultivate communities where people are respected and empowered. Our work is our passion and purpose. We work and win as one team, always finding a better way to climb higher together. We were meant to fly.
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