Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Creating a positive team culture through recruiting, training and continuously developing your team.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
* Ensuring merchandise displays are attractive and align to brand guidelines.
* Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health & safety regulations.
* Role objectives and KPIs: contribute to achieving or exceeding the store’s monthly sales target; drive all additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction scores meet or exceed company benchmarks; ensure operational costs are kept within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail and hold a good understanding of the latest trends and competitors.
* Strong leadership skills with experience coaching and developing a strong team.
* Strong communications skills with a proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports and making commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts through the TELUS Health benefits platform
* Access to digital health and well-being services through TELUS Health
* Health cash plans
* Internal development courses and opportunities to gain nationally recognised qualifications
* Apprenticeships & accredited qualifications
* Company Sick Pay scheme
* Health Care Cover
* Discounted Gym memberships at JD Gyms
* Life Assurance
* Access to colleague networks and opportunities to volunteer
* Employer engagement forums and positive change initiatives
* Incremental Holiday Allowance
Location notes and career postings for other roles are not included here. This posting reflects the Store Manager position for Blacks Outdoor Retail Limited and related role details only.
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