Task & deliverables :
* This is a cross-functional service, and the holder will partner with the stakeholders – internal training vendor, service delivery network. communication teams, admin community, project sponsors and topic owners & experts to ensure optimal change management & adoption/ training plans are designed, planned, communicated, implemented, and adhered to maximize adoption and learning.
* Analyses customer and project requirements and needs to design and develop effective training courses and materials. Interprets technical information and translates it into practical language for training and instruction.
* Must demonstrate thorough technical and subject matter knowledge and experience through subject matter interviews, course audits, co-teach events and classroom instructor training
* Ability to work cross-functionally with other groups to design, develop, revise and evaluate training materials, including MS Office 365 tools end user training, new hire onboarding etc. delivered online and in class.
* Teach courses from beginning level to advance.
* Create instructional materials (presentations, course outlines, instructor guides, handouts, hands-on exercises, and training aids).
* Create instructional videos (short tutorials, recorded training packages etc.)
* Builds, tests, and maintains the training environment(s).
* Modify/update the training library of resources (videos, guides) to ensure latest knowledge.
* Provide a monthly status update, covering training activities, highlighting the status of training program
* Analyzes new functionality and training in new releases to determine the training needs. Acquire and maintains current knowledge and competency and associated workflows.
* Follow and maintain details on new Office 365 features
* Assist in class scheduling and program management, as well as in the development of large-scale training programs.
* Participate on cross-functional project teams to represent training and development and
* Partners with EUX Training team members as needed in the planning and delivery of training across the enterprise.
* Coordinating with the development team for Training need analysis.
* Collaborate, liaise and follow processes of the central IT Training team
* Demonstrates fundamental skill in utilization of learning management system to track course completion, competency, etc.
* Engage with the end user’s community via enterprise-wide forums like Yammer
Requirements
* Minimum of 4 years of experience in training, learning & development, instructional design, or a related field.
* Proven experience in designing and delivering end-user training programs (both virtual and in-person).
* Strong ability to translate technical concepts into clear, user-friendly learning content.
* Experience working in cross-functional environments, collaborating with stakeholders such as IT, communications, project teams, and external vendors.
* Solid knowledge of Microsoft Office 365 tools and experience delivering related training is highly desirable.
* Demonstrated expertise in instructional design methodologies, including creation of training materials such as presentations, guides, videos, and hands-on exercises.
* Experience with Learning Management Systems (LMS) to track training activities, completion, and performance.
* Ability to analyze training needs, assess new system functionalities, and adapt learning programs accordingly.
* Strong facilitation and presentation skills, with the ability to train audiences from beginner to advanced levels.
* Experience supporting change management and user adoption initiatives within large-scale or enterprise environments.
* Familiarity with digital learning tools, content creation platforms, and video production for training purposes.
* Strong organizational skills with the ability to manage multiple projects, timelines, and stakeholders simultaneously.
* Excellent communication and interpersonal skills, with the ability to engage and influence diverse audiences.
* Proactive, self-driven, and committed to continuous learning and staying up to date with new technologies and tools.
* Candidates must declare criminal record extract not older than three months
Benefits
* Broad range of activities, tasks, and projects
* Flexible working conditions
* Vouchers (B-day voucher, wedding, and new born surprise)
* Fishing for Friends program – our referral program
* Refreshments in the D-ploy office
* Further development and professional advancement
* Friendly and international working environment
* Company-sponsored events
* Competitive salary and various benefit
Is IT in your DNA?