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Senior Customer Service Executive, Reading
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Client:
Xact Placements
Location:
Reading, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
6d92078ca861
Job Views:
6
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Our client based in Reading, Berkshire is currently looking to recruit a Senior Customer Service Executive to join their small friendly Customer Service Team.
This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You’ll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, manage calls, coordinate and ensure timely order processing and delivery, and proactively solve problems. Your workday will be varied, requiring a flexible, proactive approach.
This is a responsible position which requires a positive attitude, a conscientious approach, and respect for confidentiality.
Duties:
* Managing incoming calls and coordinating orders.
* Monitoring shipments and addressing delivery issues.
* Facilitating communication for new customer accounts.
* Performing administrative duties and maintaining documentation.
* Supporting onboarding of new customers and engaging with stakeholders.
* Assisting in bids and proposals, and maintaining accurate account records.
* Participating in account reviews and ensuring adherence to SLAs.
* Collaborating with Finance to resolve payment issues.
* Increasing awareness of company services and solutions.
Requirements:
* You’ll need to be self-motivated, highly organized with the ability to follow multiple processes, tasks, and instructions quickly and accurately.
* Proven track record of positive customer interaction at a high level in a successful Customer Service team and/or sales support environment, engaging with business decision-makers.
* Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
* Proficient in the Microsoft Office suite.
* Excellent literacy and administrative skills, with experience in dealing with customer enquiries and complaints both in writing and verbally, i.e., skilled at drafting professional emails in a business context.
* Ability to plan, prioritize, schedule, and manage multiple tasks concurrently, meeting deadlines.
* Great attention to detail, high standards, and a sense of pride in work quality.
* Team player with excellent timekeeping.
* Basic Salary up to £28,000 depending on experience.
* Free on-site parking.
* Within walking distance to train station.
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