Senior Customer Success Manager South Wales £40,000 - £50,000 DOE Hybrid / Flexible Working – Home based Pertemps is currently recruiting for a Senior Customer Success Manager on behalf of a growing and innovative EdTech organisation. This is an exciting opportunity to join a business that is making a real impact within education, supporting schools and customers through high-quality digital learning solutions. The role sits within the Customer Success team and will play a key part in delivering effective, consistent, and high-quality Customer Success experiences across a product portfolio. The successful candidate will support customer adoption, value realisation, retention, and long-term engagement across the customer lifecycle from onboarding through to renewal. Within this broader Customer Success remit, the role has a particular focus on managing customer relationships and contracts across the lifecycle. This includes onboarding new customers, overseeing contract delivery for both single and multi-product agreements, and supporting the effective management of individual school and strategic customer contracts to drive retention, growth, and long-term partnerships. Key responsibilities will include: • Managing the customer journey from onboarding through to renewal, ensuring smooth handovers, clear communication, and a consistently high-quality customer experience. • Delivering effective Cust...