Company Description
Are you an amazing problem solver with experience in care co-ordination? If so, we would love to hear from you!
An exciting opportunity has arisen for a full or part-time office-based Care Co-ordinator to join our friendly team based in Lymington.
You will be responsible for supporting the Care team to ensure that the care we deliver is of the highest standard.
Job Description
* Support care consultations, service reviews, and complete client support plans.
* Conduct staff supervisions and client QA’s.
* Create, update, audit client care plans, and assist with digital care planning.
* Maintain accurate client and Care Professional records on Home Instead software and People Planner.
* Conduct client and Care Professional introductions.
* Work closely with the Care Manager to coordinate care services and ensure the perfect Care Professional and client match.
* Liaise with family members and relevant healthcare professionals regarding client care.
* Assist in planning, coordinating, and scheduling client support to ensure continuity of service.
* Manage daily medication and task prompts.
* Follow up on alerts to ensure timely service.
* Manage and record Care Professional annual leave requests.
* Deal promptly and appropriately with any queries received, referring to the relevant person or team.
* Build and maintain effective communication with all clients, relatives, Care Professionals, and associated professionals.
* Write care plans for new clients.
* Support local community, business events, and activities.
* Ensure compliance and quality assurance standards are met in line with company procedures and CQC regulations.
* Report any recruitment requirements to ensure client needs are fulfilled.
* Provide cover in other business areas as required.
Qualifications
* Previous experience in a home care setting is advantageous within a Care Co-ordination position.
* Level 3 NVQ in Health and Social Care or equivalent.
* Experience in delivering a wide range of personal care services in the care sector.
* Experience working with MAR sheets and medication in a supervisory role.
* Passion for delivering the highest quality care and helping clients live independently and happily at home.
* Knowledge of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Confidence in using care management technology, including providing support and training to Care Professionals.
* Understanding the importance of confidentiality within current legislation.
* Excellent communication and relationship-building skills.
* Ability to work in a fast-paced environment.
* Passionate about delivering high-quality service to clients and Care Professionals.
* Professional, sociable, flexible, and committed team player.
* Accurate and IT literate.
* Full driving license and vehicle are essential.
* Willing to undergo an enhanced DBS disclosure.
Additional Information
If you have a passion for care and would like to join a great team, we would love to hear from you. Please apply or contact us at 01590 637250 or email Office@newforest.homeinstead.co.uk.
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