Overview
Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Responsibilities
* Your great client service during a client's visit will ensure absolute satisfaction and that the client leaves knowing they have received exceptional service and look forward to their next visit.
* You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
* Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
* This role is full time covering 40 hours per week with 1 in 3 weekends. Weekends consist of Saturday 8.30am-6.00pm and Sunday 10.15am- 4.45pm.
Attributes and Qualifications
* You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
* You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
* You are calm, attentive and always focus on the clients' needs.
* You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
* You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
* Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
If you enjoy providing great service and working in a team, we have just the opportunity for you here at Braintree Vets for Pets!
Benefits
* 20% discount at the Vet Group, Pets at Home and the Groom Room
* Access to discounts and cashbacks
* In-house career development opportunities
* Pension and holiday allowance
Your hourly rate will start from 12.21 per hour, dependant on experience.
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