Overview
Medical Receptionist 30 Hours per Week The Village Surgery, Cramlington
We are looking for a friendly, well-organised Medical Receptionist to join our team on a 30-hour per week contract.
The successful candidate will play a key role in supporting patients and the practice team, ensuring a smooth and professional service.
Main duties of the job
* Provide a welcoming, efficient first point of contact for patients
* Handle enquiries in person, by telephone, and via electronic systems
* Manage appointment bookings and patient records
* Carry out general administrative and clerical duties
* Support the wider multi-disciplinary team
About us
The Village Surgery is a forward thinking, training medical practice with a patient population of approximately 11,600 patients.
We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care.
Job responsibilities
Reception
* Welcome visitors and handle telephone calls in a professional manner.
* Make and manage appointments using SystmOne, ensuring patient needs are prioritised appropriately.
* Complete all front desk tasks accurately and in a timely fashion.
* Maintain confidentiality at all times.
Tasks
* Follow practice protocols for logging and running patient requests.
Data Entry (with training)
* Follow up and investigate items requiring further action.
* Direct clinical data to relevant teams with clear guidance on expected outcomes.
Ad Hoc Duties
* Undertake any additional tasks reasonably requested by the Partners or Management Team.
Communication
* Communicate effectively with patients, carers, and colleagues.
* Adapt communication methods to meet the needs of individual patients.
* Recognise the importance of teamwork and contribute positively to team communication.
Quality
* Maintain quality and safety standards within the practice.
* Alert colleagues to issues relating to quality or risk.
* Take accountability for their own performance and actions.
* Contribute to team effectiveness by reflecting on activities and suggesting improvements.
* Work collaboratively with external agencies to meet patient needs.
* Manage their own time, workload, and resources effectively.
Person Specification
Qualifications
* GCSE (or equivalent) in English and Maths Grade C/4 or above
* Competence in IT systems (e.g. Microsoft Office, email, internet use)
* Previous experience in a customer-facing or administrative role
* Medical Terminology
Experience
* General office skills
* Awareness of Data Protection Act and need for confidentiality of Information
* Previous experience of working in a GP Surgery or medical setting
* Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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