Fleet Service Advisor (Contact Centre) Location: Alfreton Salary: £28,000 excellent benefits & career progression Working Hours: Monday – Friday 05:30 AM – 14:30 PM 10:00 AM – 19:00 PM Flexibility required: Working days may occasionally move to weekends or alternate shifts to support business needs. Join Our Team as a Fleet Service Advisor We’re recruiting for a Fleet Service Advisor role with a leading, well-established Fleet Management company based in Alfreton. This is a great opportunity for someone looking to build a long-term career within a supportive business that values staff retention, development, and progression. As a Fleet Service Advisor, you’ll provide first-class customer service and manage vehicle-related enquiries from start to finish. You’ll handle breakdowns, defects, and compliance events, ensuring each case is resolved efficiently and professionally. Key Responsibilities Deliver excellent customer service as the first point of contact for all fleet-related enquiries. Handle inbound and outbound calls, emails, and online requests promptly and professionally. Manage emergency breakdowns, general defects, and compliance events. Liaise with suppliers and workshops to arrange repairs and maintenance. Keep customers informed throughout each case and maintain accurate records. Work closely with your team of Fleet Service Advisors to meet departmental goals. Ideal Candidate Previous experience as a Fleet Service Advisor, Contact Centre Advisor, or in a customer service role. Excellent communication and organisational skills. Strong IT knowledge, particularly Microsoft Excel. A flexible and professional approach to work. Ability to prioritise and work calmly under pressure. Willingness to work alternate shifts or occasional weekends when required. Benefits Pension scheme enrolment Healthcare scheme Cycle to work scheme Recruitment incentive awards Increased holiday entitlement with service Free onsite parking If you’re ready to take the next step in your career as a Fleet Service Advisor, this is the perfect opportunity to join a company that values training, progression, and employee satisfaction. Apply today – all applications are handled confidentially, and we’ll contact you before submitting your CV to the client. Consultant: Kalum Green - Octane Recruitment MDLOJ Octane Recruitment is a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls Octane Recruitment covers a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments