Job Summary
Spares and Customer Service Administrator would be responsible for the data and order entry onto stock system. With the help of a small team would be responsible for sending parts ordered by our team of engineers to various sites around the UK. You would also help with the sale of spares to 3rd party customers. This includes processing orders received via telephone or over email .
Duties
* To provide telephone support to both customers and internal staff
* Sending update information to customers
* Sending machine updates to customers
* Generating reports for outstanding Sales Orders and inventory
* Sending Pro-forma invoices to customers on request
* Chasing payment of orders on Pro-forma
* Looking into and advising on invoice queries
* Entering Purchase Orders onto the stock system when required
* Entering Sales Orders onto the stock system
* Advising customers of delivery dates or delays on orders
* Chasing suppliers for delivery dates on orders
* To respond to emails/telephone enquiries for technical information or support on products and provide the relevant information
* Liaise with engineers and suppliers to ensure correct parts can be ordered for non-Namco distributed machines
* Provide problem related feedback to other relevant departments in a timely manner and ensure adequate product information is available
* Update Red Zebra system with order information so the Namco engineers, contracted customers and their management team can keep up to date with order progress
* Digest and assist resolution to problems with Machines appearing on Aged Call Report
* Attend trade shows as required
* Perform other tasks as may be reasonably requested to meet ongoing requirements
* Always represent the Company in a professional manner
Skills
* Hard working, enthusiastic individual
* Flexible and innovative approach to problem solving, find and offer solutions to machine based problems
* Ability to work under own initiative in a very busy department
* Excellent communication and organisational skills.
* Ability to build strong relationships with customers and colleagues.
* Ability to develop comprehensive product knowledge
* Demonstrate good judgement and decision-making abilities.
* Highly organised and efficient with strong attention to detail.
* Self-motivated with a passion for customer service and the ability to learn and adapt to new technologies.
What you will gain
* Competitive salary
* Company commission scheme*
* Optional Private Medical Insurance
* Pension Scheme
* Growth and development opportunities
*Commission available after 3 months continuous employment
Job Types: Full-time, Permanent
Pay: £24,420.00-£26,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person