Customer Service Advisor 📍 Location: Belfast 💷 Pay: £13.97 - £32.55 per hour (depending on shift pattern) 📄 Contract: Temporary ongoing 📅 Start Date: 22/06/2026 Working Hours 37.5 hours per week 5 days over 7 (including weekends and bank holidays) Training Full-time (37.5 hours per week) for 4 weeks 100% attendance required during training About the Role We're inviting you to bring your skills to a role that truly makes a difference. Join the UK's largest telecommunications provider, trusted for over 85 years to handle 999 emergency calls. Working as part of a 24/7 operation, you'll play a vital role in providing critical services where speed, accuracy and clear communication can save lives. This team supports: Emergency calls (999/112) Directory enquiries ((phone number removed)) Relay UK servicesAs a Customer Service Advisor, you'll be the first point of contact for individuals during urgent and often distressing situations. You'll remain calm, gather key information and ensure callers are directed to the correct emergency service quickly and efficiently. This is more than a call handling role - it's an opportunity to make a genuine impact every single shift. What We're Looking For We're looking for individuals who can: Communicate clearly and empathetically under pressure Think critically and follow structured proces...