Can you bring your product support skills to our Technical department? Join our team based in Willenhall, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What would you do as ourProduct Support- Electronics
As our Technical Support you will l provide support for HKCs intruder alarm solutions across the UK region. A key focus of the role will be in assisting customers, partners and resellers via phone and email offering remote diagnostics and troubleshooting for hardware and software issues. This exciting opportunity will offer a chance to expand your expertise in security technology, access control systems, and subscription services, working alongside a dynamic and supportive team.
You would also:
* Deliver Tier 1 telephone support to customers, partners, and resellers with prompt and effective solutions.
* Troubleshoot and document technical issues, replicating faults using test systems.
* Collaborate with UK Sales & Operations teams to resolve field problems efficiently.
* Maintain accurate records of customer interactions and technical resolutions in the CRM.
* Support training, product testing, and R&D initiatives including field trials and validations.
The skills and experience you need
We are looking for someone who:
* Has experience in a customer-facing technical role with excellent communication skills.
* Has knowledge of electronics hardware and/or software applications.
* Has experience with computer systems and software installations.
* Has Strong problem-solving and troubleshooting abilities.
* Can work both independently and as part of a team.
* Is proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
We review applications regularly, so dont wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we dont look at any applications sent by email or post.
Lets create a safer and more open world - together!
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