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AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.
We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step
Job Description
AeroCloud: Revolutionizing Airport Operations
AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.
We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step
About the role
The Sales Support Manager (EU) will be a central part of the commercial function, working cross-functionally across Sales, BIDs, and Customer Success to drive deal velocity and increase sales efficiency. This role blends administrative excellence with light-touch sales engagement, enabling our frontline team to focus on high-value conversations and deal execution
Job Requirements
What are we looking for?
Required Experience:
* 2+ years experience in a commercial support, sales operations, or sales support role
* Hands-on experience with CRM systems (e.g. HubSpot, Salesforce)
* Strong organisational skills and ability to manage multiple workstreams at once
* Familiarity with an enterprise sales process and deal stages (from lead to close)
* Comfortable handling inbound leads and surfacing qualification data
* Excellent written and verbal communication skills
* Ability to work independently, with a proactive mindset
* Strong attention to detail, especially in document preparation
* Confident liaising across multiple teams (Sales, BIDs, CSM, Marketing)
Desired Experience:
* Experience supporting B2B SaaS or tech-focused sales teams
* Familiarity with MEDDPICC or other qualification frameworks
* Previous involvement in bid support or RFP coordination
* Experience working across European markets or with distributed teams
* Basic experience with marketing automation tools (e.g. HubSpot Sequences, Outreach)
* Exposure to event coordination or post-trade-show follow-up work
* Working knowledge of tools like SharePoint, Teams, Outlook, etc.
Job Responsibilities
Ownership and Impact
* Manage and maintain some elements of the European CRM data, ensuring accuracy and completeness
* Handle inbound lead qualification, assigning leads to AEs according to agreed criteria and territory rules.
* Support the EU sales phone line by handling inbound sales calls, directing inquiries to the appropriate AE or department.
* Engage in early-stage outreach to new leads and prospects to surface initial interest, gather qualifying information, and support the MEDDPICC process.
* Identify and document key business pains, decision criteria, and basic economic context for new leads before AE handover.
* Support AEs and the BIDs team with admin tasks on live sales projects, including document preparation, meeting coordination, and follow-up tracking.
* Conduct research on target accounts, contacts, and industries to support account planning and outreach strategies.
* Manage and coordinate outbound email sequences on behalf of the sales team.
* Monitor and respond to inbound inquiries from web forms, emails, and other digital channels, ensuring prompt follow-up.
* Support AEs with scheduling of meetings, demos, and sales calls.
* Provide administrative support on BIDs and Customer Success (CSM) projects where EU AEs are involved.
Job Benefits
What's in it for you?
* Competitive salary
* Best in Class Share Options scheme
* Flexible working environment
* 25 days annual leave + statutory holidays
* Take your birthday off work on us as well
* Access to our Employee Assistance Program
* Extensive upskilling and training
* Company pension scheme
* Access to employee perks and discounts
* Access to salary sacrifice - Cycle to work and EV scheme
* Digital Nomad policy
Our ethos
AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.
AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.
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