Company Background
Westbourne provides class-leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
* Rapid response to stranded motorists.
* Effective roadside repair with over 80% of cars fixed at the roadside.
* Reassurance that Westbourne gives priority to vulnerable drivers.
* Workshop backup: Westbourne customers receive priority service at company workshops backed by a national network of motor codes approved repair facilities to get customers back on the road quickly.
* Personalized service: Individual customers are not just numbers; everyone receives tailored service based on their circumstances.
Included in the range of services offered are:
* Roadside assistance following vehicle breakdowns for cars and commercial vehicles.
* Vehicle recovery following major breakdowns or accidents to any UK destination.
* Workshop repairs for issues not fixable at roadside, including general servicing and vehicle maintenance such as MOT testing.
* Secure vehicle parking, typically following road traffic accidents, pending insurance inspection or disposal.
* Motoring advice and customer support.
The company operates from key locations across the South, each benefiting from vehicle repair workshops, a fleet of rescue recovery vehicles, and suitable stocks of replacement parts.
Job Description
Westbourne operates a fleet of fully equipped service vehicles across its working area. You will be provided with a roadside vehicle fitted with the latest diagnostic equipment to identify faults on various cars and light commercial vehicles. Service vans are equipped with towing gear capable of recovering most motor vehicles to repair workshops or destinations of the customer's choice.
The primary goal of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside, aiming to outperform competitors in vehicle repairs. The role covers breakdowns at any location within the UK, with a focus on customer safety and vehicle repair.
Technicians are expected to diagnose and repair the majority of faults at roadside across all vehicle makes and models. Depending on workload, some basic repairs may be carried out in workshops. Additionally, technicians with suitable vehicles will recover non-repairable vehicles, usually within 60 miles, with longer distances handled by dedicated recovery drivers.
Salary
The basic salary is £31,000 per year, with bonus opportunities potentially adding up to £8,000 annually.
Shift Hours
4 days on duty followed by 2 days off, with consistent shift start times during each 4-day period. Shift times include:
* 0800 to 2000
* 1400 to 0200
* 0700 to 1500
* 1400 to 0200
About You
Our team is enthusiastic, friendly, and skilled. We seek individuals like them and offer opportunities for growth both professionally and personally. If you are passionate about customer service, a career with Westbourne could be ideal.
Since shifts may include evenings, weekends, and bank holidays, you must be prepared to drive to various locations in all weather conditions, working efficiently and quickly.
Ideally, you will have at least three years of experience in a vehicle-based industry. We welcome applications even from those without formal paperwork but with strong fixing skills. A Full Category B Driving Licence held for at least three years is essential. Training for towing trailers will be provided if needed. Relevant experience in vehicle technician roles or Level 3 qualifications is preferred. All candidates will undergo CRB checks.
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