Job Overview
Support multiple areas within NWSSP Primary Care Services, including Transactional Services and Professional and Clinical Services. Deliver high‑quality administrative support across a variety of departments, gain knowledge across Primary Care in a fast‑paced environment, and maintain a high standard of work. The role is hybrid, requiring attendance at multiple sites (Matrix House, Companies House, Cwmbran House) and home working.
Key Areas of Responsibility
* Medical records transfer
* Summarising services
* Quality and assurance functions
* Primary Care clinical waste services
* Gluten free subsidy card scheme
Qualifications
Essential criteria:
* NVQ Level 3 in Administration or equivalent relevant experience.
* Understanding of administrative processes and customer service requirements, knowledge of confidentiality and GDPR requirements.
Desirable criteria:
* Understanding of NHS Primary Care operations.
* Knowledge of medical records handling, summarising, subsidy schemes, or clinical waste.
* ECDL or equivalent digital competence.
Experience
Essential criteria:
* Experience working in an administrative environment.
* Experience handling queries from the public or professionals.
* Experience maintaining accurate records and inputting data.
* Experience working flexibly across teams.
Desirable criteria:
* Experience with medical records, summarising, quality audit or patient schemes and waste service.
Skills and Attributes
Essential criteria:
* Excellent attention to detail and accuracy.
* Good verbal and written communication.
* Strong organisational and time‑management skills.
* Ability to work flexibly across changing priorities.
* Competent in Microsoft Office (Word, Excel, Outlook).
* Ability to work independently and within a team.
Desirable criteria:
* Welsh language skills at levels 1 to 5 in understanding, speaking, reading, and writing.
We are committed to flexible working and equal opportunities.
Welsh language skills are desirable.
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