Job Description
An exciting opportunity has arisen for a SC Cleared 1st Line Support/Service Desk Analyst to join a fast growing company based in Wolverhampton.
Job Type - Permanent
Start date ASAP
Location - Wolverhampton
Salary- £20k - £22k
Essential Knowledge & Experience for a Service Desk Analyst
MUST BE SC CLEARED TO BE CONSIDERED FOR THIS ROLE AS IT IS AN URGENT REQUIREMENT
*Excellent communication skills
*Working knowledge of Microsoft Operating Systems and Microsoft Office
*Effective decision making
*Analytical ability
*Numerate/literate
*Excellent organizational and planning skills
*Excellent communication and inter-personal skills (written and verbal).
*Practical Problem solving skills
*PC literate
*Patience
*Positive attitude
*Approachable and professional manner
*Self-motivated
*Flexible working attitude
*Able to use own initiative but also be an active team player
*Able to work under pressure whilst paying attention to detail
*Disciplined and focused approach
Qualifications Desirable for a SC CLEARED 1st Line Support/Help Desk Analyst:
Desirable:
*Customer Service experience
*Call Centre experience
*Technical Help Desk experience
*ITIL Foundation certification
Job responsibilities:
- As a Service Desk Analyst you will answer telephone calls from the customer within service level.
- As a 1st Line Support Engineer you will correctly validate, record and allocate incidents using internal incident logging software.
- As a 1st Line Support Analyst you will carry out Service Requests based on defined processes.
- As a Service Desk Agent you will answer telephone calls from the customer within service level
- As a Help Desk Analyst you will correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail
- As a Help Desk Advisor you will ensure that all actions are performed within the customer's service levels
- As a Service Desk Analyst you will react to Service Requests using existing processes and to assist in the creation of processes wherever required.
- As a 1st Line support Agent you will Liaise with third party resolver groups, ensuring that information is passed on accurately and in a timely fashion
- As a Help Desk Agent you will Contribute effectively to the maintenance of the service desk knowledge base
- As a Help Desk Analyst you will escalate outstanding incidents in a timely manner
If you are an experienced Service Desk Analyst/1st Line Support Analyst looking for a new role, have the relevant skills and live close to Wolverhampton then please apply today
Additional Information
MUST BE SC CLEARED TO BE CONSIDERED FOR THIS ROLE AS IT IS AN URGENT REQUIREMENT