About us
At Informed Solutions, we design, build and continually improve digital products and services to make public sector organisations work better for the people they serve. Our teams bring together user-centred design, software engineering, data, AI, and delivery expertise to create services that are effective, inclusive, and innovative.
We are looking for a Lead Product Manager to help shape how we design, deliver, and continuously improve innovative public sector services. You'll be part of a multi-disciplinary team, guiding teams and clients through complex challenges, delivering high-impact solutions, and helping us develop our product community of practice.
The Role
As a Lead Product Manager, you will:
* Lead the strategy and delivery of complex, high-impact digital services for public sector clients.
* Translate user research, organisational needs, and service requirements into clear product strategies, roadmaps, and delivery plans.
* Operate across multi-disciplinary teams to ensure products meet user needs, deliver measurable value, and align with policy, regulatory, and organisational objectives.
* Influence senior stakeholders and clients, guiding decisions about priorities, trade-offs, and risk.
* Coach, mentor, and line manage other Product Managers, helping continually improve our product community of practice.
* Champion best practices in product management, user-centred design, and agile delivery within your teams and across the organisation.
What You'll Do
Strategic & Product Leadership
* Own the product strategy for complex public sector services, balancing user needs, policy requirements, and organisational constraints.
* Shape roadmaps, backlogs, and release plans that reflect user insight, feasibility, value, and risk.
* Provide senior-level consultancy to clients, helping them make evidence-based decisions about service priorities and outcomes.
* Lead impactful, high profile engagements, ensuring delivery is reliable, transparent, and outcomes-focused.
Team & Community Leadership
* Lead and grow our product practice through recruitment, mentoring, and coaching.
* Support line management of other Product Managers and Senior Product Managers.
* Share expertise to inspire best practice in the wider organisation and strengthen our product community.
Delivery & Governance
* Ensure products comply with standards, frameworks, and legislation relevant to public sector services (I.E, GDS Service Standard, accessibility, security, responsible AI).
* Collaborate with Delivery Managers, engineers, designers, and data specialists to deliver high-quality, user-centred digital services.
* Monitor and report on product performance, KPIs, and benefits realisation, ensuring outcomes are measurable and meaningful.
Requirements
Essential Skills & Experience
* Proven experience delivering bespoke digital services in the public sector (to GDS standards) or regulated environments.
* Leading multi-disciplinary teams in complex, innovative product or service delivery.
* Applying agile and user-centred design practices in multi-stakeholder contexts.
* Engaging with senior stakeholders, influencing decision-making, and balancing competing priorities.
* Coaching, mentoring, and developing other Product Managers or practitioners.
* Exposure to government frameworks, standards, and governance models.
Desirable Skills & Experience
* Understanding of cloud technologies, DevOps practices, or modern software engineering.
* Experience in responsible AI, data-intensive product development, or highly secure/regulated services.
Why You'll Love Working Here
* Work on meaningful, high-impact public sector services that improve people's lives.
* Join a culture that values curiosity, continuous learning, and collaboration.
* Access structured career progression, accredited training, and opportunities to take on increasingly complex and influential projects.
* Be part of a community of practitioners driving innovation and excellence in digital public services.
Key abilities that are necessary for success
* Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
* Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
* Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
* Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
* Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.
We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.
We appreciate that this workplace culture and the level of variety won't suit everyone. However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.
These shared foundations are important to team cohesion, performance, and mutual personal support.
As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.
Benefits
Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.
These can include:
* InformedACADEMY – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
* Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
* Hybrid working*
* Private Health Care Cover*
* Generous life assurance cover*
* Gym Membership*
* Monthly office lunch
* Onsite massage sessions
* 25 paid working days holiday per year plus bank holidays*
* Sabbatical Leave Scheme*
* Enhanced Maternity Leave and Pay*
* Enhanced Paternity Leave and Pay*
* Company Pension Contribution
* Profit Share Scheme
* Payment of professional subscriptions
* Generous referral scheme with no limits on the number of referrals
*Qualifying period applies
Culture
We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.
We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.
We're a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.
Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.