Job Title: Optical Assistant
We are seeking an experienced Optical Assistant to join our team at Bayfields Opticians and Audiologists in Thame. The position is full-time, 5 days a week (Monday to Saturday, 9am – 5:30pm).
About Us
Bayfields Opticians and Audiologists is an independent business committed to delivering exceptional service. Despite being a national chain, we value local relationships and offer a wide range of optical products, including the latest contact lenses, spectacle lenses, and fashionable frames.
Role Overview
As an Optical Assistant, you will be the first point of contact for clients, greeting them in person or over the phone with a friendly smile. You will listen to their needs, provide solutions, and work closely with the team, including Practice Managers, Optometrists, and Audiologists, to ensure excellent service throughout the client journey.
Key Responsibilities
1. Greet customers warmly and provide excellent service.
2. Assist customers in selecting suitable optical products.
3. Dispense single focus, multi-focal, and contact lenses.
4. Schedule appointments and manage bookings.
5. Maintain product displays and ensure the store is tidy.
6. Handle administrative tasks such as processing payments and orders.
Candidate Requirements
* Experience in dispensing various types of lenses and contact lenses.
* Strong IT skills.
* Excellent communication and listening skills.
* Ability to build strong relationships with clients and team members.
* Previous experience in optical retail is preferred.
What We Offer
We provide a supportive and engaging working environment, including participation in our Front of House Development course, which covers client journey, contact lenses, eye anatomy, and optical equipment. The training includes workshops, hands-on practice, and visits to Zeiss offices in Birmingham. This comprehensive program aims to enhance your skills and knowledge in optical and audiology services.
If you are enthusiastic, customer-focused, and seeking a rewarding role, we would love to hear from you!
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