Be part of our knowledgeable team of Repairs Estimate Administrators! Watch Estimates Administrator - Watch Estimates Team Onsite 5 days per week Part time, 20 hours: Monday - Friday 10am until 2pm It's an exciting time to join Signet! Within our Watch Repairs Service we're currently recruiting for a part time Customer Contact Administrator to join our busy Watch Estimates Team based in our dedicated Repairs Workshop in Hockley, Birmingham. As Watch Estimates Administrator you'll provide us with vital support for our customers, stores and also our watch brands. We're looking for an Administrator who is passionate about providing excellent customer service and has previous call centre experience. You'll be enthusiastic, have a real passion for delivering amazing customer service, and thrive in a busy environment. We receive over 500 repairs estimates a day and you'll be speaking to our customers to see if they wish to go ahead with Jewellery or Watch repairs based on the estimates our experts provide. A key part of this role is overcoming any objections customers may have, so you'll have excellent persuasive skills and be keen to learn about our products to help you answer any queries. This is a target based role and you'll pull out all the stops to help your team hit their KPI's and get a buzz from securing sales. You'll be responsible for calculating discounts and costs of repairs so you need to be comfortable working with numbers. You'll help our H. Samuel and Ernest Jones retail stores throughout the country, to update customers about their repairs and be pivotal in delivering amazing customer experiences. You'll deal with colleagues, brands and customers in a personable, friendly and professional manner in line with current procedures. These are challenging but extremely rewarding opportunities. You must be flexible to work within a team rota which operates 7 days a week covering extra hours during holidays and peak periods. As you'll be working in a secure environment, you'll need to attend work metal free (free of jewellery/watches) and be happy to adhere to our strict security protocols. About You Working in a customer service environment and experienced in dealing with customer queries Demonstrable IT literacy skills with Microsoft Office (specifically MS Word and Outlook The proven ability to talk and type simultaneously in this fast paced role. Demonstrable confident and personable communication skills with the ability to build rapport We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: *Competitive Salary *185 Hours Annual Leave (excluding Bank Holidays) *Generous Staff Discount across all brands *Life Assurance *Pension Scheme *Real Rewards Corporate Discount *Share-save Scheme *Childcare Vouchers *Recommend a Friend Scheme *Cycle to Work *Shine with Signet - Recognition Platform *Career Development in the form of our wonderful Buying & Merchandising Academy If you think Buying could be the perfect fit for you apply now!