Service & Aftersales Administrator Salary: £26,000 - £32,000 DOE Days – Monday to Friday with early finish on a Friday! Our client is currently looking for a Service & Aftersales Administrator who will be responsible for the service schedule administration and coordination of all aftersales activities. This will include customer communication, managing service repair schedules and records, importation and subsequent re-exportation of customers products, together with picking, packing and shipment of spare parts. Key responsibilities and accountabilities: Managing the process of warranty and non-warranty returns. Scheduling of laser systems for both assessment and any required repairs. Liaising with customers, suppliers, freight forwarders and couriers to arrange UK and Worldwide importation and re-exportation of customer laser systems. Prepare accurate shipping documentation, provision of clearance instructions and population of the company internal import/export register. To keep customers updated and inform of any changes to repair requirements or dates. To ensure that all reports and assessments are completed and stored on CRM for all repairs. To manage the engineers’ diary schedule. Monitoring and routing email queries to ensure that they are dealt with in a timely manner. Recording customer enquires using the SAGE CRM system and progressing cases through to completion. Updating non-confo...