About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face‑to‑face sales; servicing click and collect orders and developing sound customer relationships.
Main Duties
* Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
* Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
* Utilise the E-learning portal to develop product knowledge and improve performance.
* Ensure that the customer facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Always promote a good image of the company by always representing our values and maintaining a professional appearance.
* Always working towards the achievement of relevant set KPI’s.
Working Hours
25 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
* Proven customer service or sales/retail experience within a customer facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
* Confident user of IT and computer systems.
* The ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What We’ll Offer
* Opportunity to earn a performance based bonus as part of this role
* 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
* Free flu vaccine
* Health & wellbeing tools
* Free support from pension experts
* Life assurance scheme
* Discounts from 100’s of household names including Asda, Nike & John Lewis
* A suite of financial wellbeing products including advances and savings schemes
* Paid time off to volunteer
* Training qualifications and career progression opportunities
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