Wise is a global technology company building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money and work with the area leads to determine what good looks like.
Job Description
Your mission is to uplift our process management capabilities and transform our current operational landscape into a more efficient, robust, and scalable system. You will ensure compliance with evolving regulatory requirements and enhance our ability to detect and prevent financial crime. The role will leverage Process Management methodologies, process automation, and change management to drive significant improvements across the organisation.
Your Mission
- Global Process Mapping and Optimisation: Conduct a comprehensive analysis of existing "as-is" operational processes at Wise. This will involve detailed process mapping, identification of bottlenecks, inefficiencies and areas for improvement. Design and develop optimized "to-be" processes, focusing on creating a streamlined, standardised and globally consistent approach.
- Cross-Functional Leadership: Work with controls, compliance and efficiency experts to drive improvements.
- Strategic Impact: Align with product and engineering teams on the biggest opportunities and prioritise them.
- Data-Driven Success: Define what success looks like for your processes and evaluate progress using qualitative and quantitative methods to demonstrate impact.
- Operational Control Mapping and Assurance: Map all existing operational Level 1 controls into the new process design, ensuring full coverage and alignment with regulatory expectations. Develop and implement a robust process for evidencing the effective operation of these controls, including KPIs, monitoring mechanisms and clear documentation for audit and regulatory scrutiny.
Qualifications
- 6+ years of experience in process management or building products at scale with a deep understanding of organisational complexity.
- A proven track record of mapping complex processes across large organisations. Skilled in creating high-quality and practical process maps, breaking down sub processes, mapping dependencies and identifying the critical path to success.
- A great eye for detail and a thorough approach to solutions.
- Data-driven mindset: skilled at gathering and interpreting data to identify opportunities, measure impact and tell compelling stories that inspire action.
- Problem solver with strong decision-making skills, challenging the status quo and formulating actionable plans.
- Autonomous operator, capable of resolving challenges and making impactful decisions independently.
- Experience working within fintech or financial institutions.
This Role Will Give You The Opportunity To
- Choose your path to impact: work with your team to create your own vision and have the freedom to make your own calls.
- Gain unique exposure to the full breadth and depth of our product and operational world, from customer service and fincrime to regional expansion and new product launches.
- Be part of the mission: play a key role in making money without borders the new normal.
Additional Information
We believe teams are strongest when they are diverse, equitable and inclusive. We celebrate our differences and ensure that every Wiser feels respected, empowered to contribute to our mission and able to progress in their careers. For more information about working at Wise, visit Wise.Jobs and follow us on LinkedIn and Instagram.
