About The Service
Rent Smart Wales requires landlords to register and become licensed or employ a licensed agent in their place to undertake letting and management tasks. Cardiff Council has been designated as the single licensed authority to administer this legislation across Wales.
The service was established in November. It benefits from web-based systems designed with the customer in mind, contact centre telephone technology and partnership arrangements with the local authorities across Wales.
This is a unique opportunity for you to be at the forefront of professionalising the privately rented sector in Wales.
For more information about Rent Smart Wales please visit
About the job
We are looking to recruit an experience Contact Centre Team Leader to assist in the management of the Rent Smart Wales Contact Centre.
You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users.
The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.
What We Are Looking For From You
The successful candidate will have experience of working in a call/contact centre environment, be customer focussed, have excellent communication and customer service skills and take an enthusiastic and responsible approach to all tasks.
A sound working knowledge of using software within a MS Windows (or similar) environment, a foundation of supervisory training and/or a recognised supervisory/management qualification and proven experience in a first line management (supervisory) role are required for this position.