JOB DESCRIPTION
Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties
Hourly Rate £13.00 per hour plus tips and incentives (£2 bonus per hour's body massage)
Position: Spa Therapist, minimum 36 hour contract
Overview:
Overview: Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.
Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Spa Therapist you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.
The business is now in need of a Spa Therapist join our existing team. Working with the long standing team and Spa Director to deliver outstanding experiences for our guests and members.
As a Spa Therapist you will welcome our guests to the spa ensuring that their experience starts from the moment they arrive, offering welcome drinks and making them feel at ease in preparation for their treatment.
THERAPIST DUTIES AND RESPONSIBILITIES:
* Ensure that all treatments are delivered following the protocols agreed by the product house and our Spa Director.
* Take every opportunity to add value to the guests experience with you through retailing the products that have formed part of the treatment and any others that the guest would benefit from.
* Ensure immaculate presentation of the spa, changing rooms and treatment rooms.
* Conduct yourself in a professional manner at all times with guests, members, staff and suppliers alike.
* Work with the General Manager and Spa Director to resolve any operational challenges or guest feedback issues.
PREREQUISITES:
* Strong communication with colleagues and guests.
* Positive attitude.
* Maintain client records.
* Work with the Hotel Reception team to ensure guests arrival experience is positive.
* Work with the Leisure facilities team to ensure that spa facilities are monitored, clean, tidy and comfortable.
* Work with the team to ensure a fair distribution of more strenuous treatments.
* Immaculate personal presentation.
* High levels of personal hygiene.
* Maintain a clean, comfortable and well-stocked treatment area.
* Strive to meet customer requests, needs and expectations.
* Maintain equipment and products.
* Deliver spa treatments and services including Massage, Facials, Mani/Pedicure.
* Have a passion for the spa & leisure industry and be aware of industry trends and developments.
* Through training, have an in-depth awareness of products in order to give recommendations and achieve retail sales.
* Ensure treatment availability in maximised by daily preparations.
* Ensure daily task sheets are completed to the required standards.
* Must have own car in order to commute for this role due to location and lack of public transport
EDUCATION:
* Hold a Level 3 beauty therapy or equivalent qualification.
EXPERIENCE:
The ideal candidate will have 1-2 years spa experience within a luxury hotel setting. Prior experience of Germaine de Cappucini products and protocols would be preferrable. Though training will be provided.
CONTACT:
Siobhan Harrison, Spa Director
Email:
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* Gym membership
Licence/Certification:
* NVQ Level 3 Beauty Therapy (preferred)
Work Location: In person