To provide a high quality and efficient support function to service and maintain a range of customer lifts including passenger lifts, goods lifts and service lifts. The activities detailed in this document are not exhaustive and employees may be required to undertake other duties at the request of the management team and in line with the company requirements.
MAIN DUTIES
* Complete maintenance visits, call-outs and minor repairs on all types of vertical & incline lifts.
* To identify and report any reliability or safety issues including issues raised by customers.
* Provide clear & concise details for the Sales Department.
* To proactively identify possible solutions to problems.
* To manage your own workload in an efficient and cost effective manner with minimum supervision.
* Ensure that work is in accordance with relevant standards and statutory regulations.
* Ensure all relevant documentation is completed in an accurate and timely fashion, in keeping with standard operating procedures.
* To work at client sites throughout your designated area, but to also assist our engineers in other areas, as and when required to do so.
* To take part in the company’s 24/7 on call rota system.
Working standards
* Works accurately to a high standard.
* Takes pride in maintaining an excellent attendance record.
* Reports for work dressed in an appropriate manner.
* Attends punctually and communicates any unexpected or unavoidable delays to the office in order that the customer may be informed.
* Excellent attention to detail.
* Achieves predetermined targets and objectives.
* Demonstrates a commitment to professionalism.
* Quality focused.
Job Knowledge and Technical skills
* Competent in Electrical, Hydraulic and Mechanical Engineering.
* NVQ level 3 or equivalent in Engineering Maintenance.
* Previous field service experience on a variety of lifts of different manufacturers and of different ages.
* Ability to diagnose faults and carry out necessary repairs.
* Ability to rectify problems as they become apparent.
* Ability to understand and interpret electrical & technical drawings.
* Knowledge of Lift standards and Codes of Practice.
* A good understanding of Health and Safety.
Administration
* Able to follow procedures and routines.
* Ability to learn new systems.
* Detailed knowledge of processes, standards, policies and procedures relevant to own role.
* Organised and methodical.
* Electronic communication with the office via e mail account and engineer portal.
* Excellent verbal communication of technical and non-technical data.
* Prepares and structures communication to the people and the environment.
Teamwork
* Able to work effectively as an individual.
* Supports other team members.
Time Management
* Able to plan ahead, co-ordinate and prioritise workloads.
Judgement
* Methodical and structured approach to problem solving.
* Uses initiative to solve problems, identify solutions and develop successful plans.
* Able to develop appropriate solutions to problems.
* Flexible in attitude and duties.
* Self motivated, takes ownership seeing through to completion.
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